Specifications

Index
Planning and Installation Guide I –
3
Canada, countries supported A-1
canonical format, converting to
6-5
canonical format, external numbers
6-4
Carrier Select numbers
7-2
Category 5 cabling
13-7
cccount code collection service
call detail reports
7-3
cccount codes
states
7-3
CD player
13-8
CDP
C-3
CD-ROM drive
17-4
centralized applications
E-1
Centrex lines
5-2
Channel Service Unit (CSU)
13-7
checklist, for trunking cut-over
19-3
checklist, installation
1-3
Citrix
10-6, E-1
Citrix application mode
E-5
Citrix servers
3-3
Citrix terminal server
12-3
installing
E-2
CLASS message waiting
8-6
client bandwidth
9-10
client software install procedure
18-2
client, software installation
18-1
coice mail integration
14-5
Collaborative Data Objects
18-14
COM port
baud rate
14-11
configuring
14-11
flow control
14-11
COM port setup, SMDI
14-11
command center, setting up for cut-over
19-3
communication convergence
20-1
communications, encrypting
9-24
components, system
9-2
Conference Bridge
ordering
1-3
conference bridge, dialing
11-28
conference rooms, planning for
8-2
conferencing calls, training topics covered
20-3
configuration switches, assigning
15-3
configuring
SMDI parameters
14-21
SoftPhone
18-9
Configuring Automatic VLAN Assignment via
DHCP
9-18
Configuring DHCP for IP phones
9-16
configuring external numbers
6-4
configuring internal numbers
6-2
configuring local area codes
6-5
configuring mixed dialing in the same area
6-6
configuring networking parameters
9-15
configuring ShoreTel Voice Mail integration us-
ing SMDI
14-19
configuring the serial connection
14-26
configuring the ShoreTel server for SMDI
14-21
configuring voice switches for IP phone
15-2
connectivity between locations
9-13
connector pinouts
13-14, B-13
Connectors
13-6
connectors
B-3
consolidated long distance
14-5
Contact Center
11-29
Control Panel
17-16
ControlPoint, ShoreCare
1-3
conversation, and latency
9-6
coordinated dialing
14-2
coordinated dialing plan
14-3
copyright laws
B-5
copyright laws, US
13-8
Corporate or Workgroup Mode for Outlook 2000,
selecting
18-15
Corporate or Workgroup mode, Outlook 2000
18-15
cost-effective phones
8-2
countries supported
A-1
Australia
A-1
Brazil
A-1
Canada
A-1
France
A-1
Germany
A-1
Italy
A-1
Malaysia
A-1
Netherlands
A-1
New Zealand
A-1
Singapore
A-1
Spain
A-1
UK
A-1
country codes
9-17
courses, ShoreCare QuickStart
20-1
CPU, and media encryption
9-24
creating a trunk goup, SMDI
14-19
creating a user group
14-23
creating trunks
14-20
CSIS
D-2
customers, training for Workgroup Call Manager
20-3
Cut
19-3
Cut-Over
1-6
cut-over after installation
1-3