Specifications

Index
I –
2 ShoreTel, Inc.
audio output 13-8
Audio Output (Paging and Night Bell) Cabling
13-8
Audio tab
18-11
Australia, countries supported
A-1
authentication
9-19
Auto-Attendant Call Routing
4-3
auto-attendants, multiple
9-2
Automated Attendant
11-17
Automated Call Distributor (ADC) calls
14-3
Automatic Call Handling, installing
18-14
Automatic Number Identification
4-9
Automatic Number Identification (ANI)
5-7
auto-run
17-10
availability
B-2
Avaya PBX
14-28
avoiding exposure to rain or moisture
16-2
B
B8ZS 16-8
backing up system
B-2
bandwidth
WAN
9-6
bandwidth calculations
9-19
bandwidth management
9-8
client bandwidth
9-10
distributed call control signaling
9-10
LANs
9-9
virtual LANs
9-9
WANs
9-10
bandwidth requirements for network
9-3
BOOTP
B-5
BOOTP server
9-14, 9-15
bootROM
9-17
bootROM, downloading for phone
C-7
bottlenecks, and traffic shaping
9-11
brackets for rack mounting
16-6
Brazil, countries supported
A-1
broadband DSL connectivity, and VPNs
9-19
bytes per packet
9-5
C
cable management B-10
cable modems
9-14
cabling
analog telephone
B-4
Ethernet
B-4
IP phone
B-4
key components
B-11
maintenance
B-5
MOH
B-5
power
B-4
trunk
B-4
trunk monitor
B-4
cabling contractor
13-1
cabling installation
13-1
cabling requirements
1-4
cabling, general overview
13-12
cabling, planning
B-1
call centers
3-6
Call Detail Records, and disk usage
10-3
Call Flow Analysis
1-3
Call Flow Design
4-1
Call Handling Delegation
11-17
call handling mode for Busy/No Answer
11-12
call handling modes, training topics covered
20-3
Call Manager
11-23
support by country
A-2
Call Manager clients, and terminal servers
E-1
Call Manager icon
18-20
Call Manager installation, differences with TAPI
E-5
Call Manager software, installing
18-4
Call Manager, starting
18-9
call permissions
11-2
all
7-2
all calls
7-2
commas or semicolons
7-3
internal only
7-2
wild cards
7-3
Call permissions parameters
International Long Distance
7-2
Local Only
7-2
National Long Distance
7-2
call permissions, restrictions
7-3
call routing
after hours
4-3, 4-7
auto attendant
4-3, 4-5
blended
4-11
DID
4-9
operator
4-7
call routing and call distribution, training topics
covered
20-3
call sender
11-6
call volume estimates
14-3
caller ID
name
5-7
number
5-6
outbound
5-9
caller ID information
collecting
4-3
caller ID number, international support for
8-6