Specifications

System Overview
2 – 12 ShoreTel, Inc.
Advanced Call Manager
The Advanced Call Manager level provides “presence” information about other users
on the system and is targeted at professionals who use the telephone heavily, typically
users who need detailed information about the users they call. The QuickDialer shows
if the destination is busy and indicates the call handling status of the destination
(standard or nonstandard).
Workgroup Agent Call Manager
The Workgroup Agent level is typically assigned to the members of a workgroup and
provides access to workgroup features, including login, logout, and wrap-up, as well as
access to the Queue Monitor and shared workgroup mailbox.
Workgroup Supervisor Call Manager
The Workgroup Supervisor level of call management, typically assigned to a workgroup
supervisor, provides access to the Agent Monitor.
Operator Call Manager
The Operator Call Manager level, typically assigned to operators, secretaries, and
executive assistants, provides detailed information about destination extensions,
including access to the Extension Monitor. It offers control features that enable a
business to cost-effectively provide a “high touch” level of personalized attention to its
callers.
Extension Monitor ShoreWare Operator Extension Monitor lets operators monitor and
manage calls for any group of selected extensions.
SoftPhone
A SoftPhone is available to licensed users, allowing users to place and receive calls from
their PC.
Web Access
Users can have remote access to their call handling options via a browser-based
interface.
Office Anywhere
Office Anywhere allows users to maintain an on-system extension presence at an
external PSTN number. A mapping is created between the user's office phone extension
and the user’s cell phone or PSTN phone number (at his home office), making it appear
as though the user's PSTN phone is part of the ShoreTel system. The feature allows the
user to manage the call via PCM so while the conversation occurs over the cell phone
or home phone, the call appears via PCM and can be acted upon using many of the
features available via PCM.
Voice Switches
The ShoreGear voice switches provide the physical connectivity to voice endpoints and
a highly reliable, highly scalable platform for the ShoreWare distributed call control
software. The call control software runs on top of VxWorks, a real-time embedded
operating system designed specifically for mission-critical applications. The voice
switches have FLASH memory that allows permanent storage of the call control