Specifications

ShoreWare Clients on Citrix and Windows Terminal Servers
Planning and Installation Guide E – 5
Citrix Application Mode
Citrix supports two application modes: Desktop and Published Application. When
Citrix is running in Published Application mode, you must take the following steps on
the Citrix server to run the Personal Call Manager clients.
To configure the Citrix server:
Step 1 Run dcomcnfg.exe on the PC supporting the Citrix server.
Step 2 Under applications, select STClientLogin.
Step 3 Click Properties.
Step 4 Click the Identity tab.
Step 5 Select The launching user.
Step 6 Click OK.
Configuring Other TAPI Applications
Unlike the Call Manager installation on a single user system, the TAPI Service Provider
on a Windows Terminal Server or Citrix system provides access to all telephony
endpoints. While the ShoreTel Call Manager application only accesses the telephone
extension for the appropriate user, care must be taken with third-party TAPI-capable
applications which may be configured to act on any telephone extension.
For example, Micrsoft Outlook and the Windows Dialer can be configured to place
calls on a ShoreTel extension via TAPI. Each of these applications must be configured
on a per-user basis to use the correct line device for that user. Once the Windows Dialer
has been configured, it will store a unique line identifier in the Windows Registry for
that user so that future sessions will always use the correct telephone extension.