Specifications

Planning and Installation Guide E – 1
A PPENDIX E
ShoreWare Clients on Citrix
and Windows Terminal Servers
This appendix describes how to configure Citrix and Windows Terminal Servers to run
ShoreTel’s Call Manager clients.
Overview
Windows Terminal Server (WTS) and Citrix technologies can dramatically reduce
management overhead in environments where many users use the same set of
applications on similar PC desktops. These technologies allow you to centralize
applications and simplify application management and upgrades. Additionally, these
technologies allow you to remotely assist and support users with application questions
or issues.
This appendix provides information specific to running ShoreWare clients. For
complete information on Windows Terminal Server or Citrix technologies, see the
documentation available online at the Microsoft or Citrix Web sites.
Installing Call Manager on WTS or Citrix Platforms
Before the client version of the ShoreTel Remote TAPI Service Provider can function
correctly on Windows Terminal Server or Citrix platforms, you must perform the
following steps:
Step 1 Install ShoreWare client as described in Chapter 18, “Desktop
Installation.”
Step 2 Reboot if requested.