Specifications

System Overview
2 – 10 ShoreTel, Inc.
Optional Applications
To augment the ShoreTel 6.1 solution, ShoreTel offers conference bridge and contact
center applications as system options.
ShoreTel Converged Conference Solution
The ShoreTel Converged Conference Solution provides easy-to-use, cost-effective
audio-and-data conferencing. During a conference call, users can share PowerPoint,
MSWord, Excel, or text documents with other conference participants by dragging the
documents onto Personal Call Manager (PCM). Up to 20 files with a maximum size of
2 GB can be shared in a single drag-and-drop operation. URLs can be shared by
dragging them onto PCM from a browser address bar, a .url file (Internet shortcut), or
from text formatted as a URL.
The ShoreTel Converged Conference Solution includes the ShoreTel Conference Bridge,
ShoreTel Conference Manager, and ShoreTel Conference Director. The ShoreTel
Conference Bridge is a 1U rack-mounted conference server connected to your ShoreTel
6.1 system via an Ethernet connection to your IP network. The ShoreTel Conference
Manager is an intuitive, browser-based interface for conference call scheduling and call
control. ShoreTel Conference Director is a browser-based management interface for the
administration and maintenance of the ShoreTel Conference Bridge.
ShoreTel Conference Bridge
The ShoreTel Conference Bridge is an embedded, preconfigured conference appliance
that interfaces to your ShoreTel 6.1 system via your IP network. The conference bridge
supports 12, 24, 48, or 96 ports.
ShoreTel Conference Manager
The ShoreTel Conference Manager enables conference call users to:
• Establish reservationless conferences
• Set up scheduled and recurring conference calls
• Start a conference call “on the fly”
For more information on ShoreTel Conference Manager, see the ShoreTel Conference
Manager User Guide.
ShoreTel Conference Director
ShoreTel Conference Director provides an intuitive interface for operations,
administration, maintenance, server configuration, service/user provisioning, and
monitoring/alarm control.
Required authorization and authentication ensures that only valid users use the
conference bridge services. To meet the highest security requirements, the server
utilizes SSL encryption for secured messages and server side digital certificates.
ShoreTel Contact Center Solution
ShoreTel Contact Center Solution is a comprehensive routing and management system
designed to control and monitor the activities of your contact center. The ShoreTel
Contact Center Solution includes the ShoreTel Contact Center Server Software or
ShoreTel Enterprise Contact Center Server Software, ShoreWare Contact Center
Director, ShoreWare Agent Manager Software, and ShoreWare Agent Toolbar Software.