Specifications

Training
20 – 2 ShoreTel, Inc.
Recommendations
The following recommendations will assist you with training.
• It is critical that all employees, workgroup agents/supervisors, and operators be
familiar with ShoreTel services before the system is put in service.
• Be sure to consider training needs as your staff changes over time. You can return
to ShoreCare QuickStart to train new employees on the use of the ShoreTel 6.1
system.
Training Materials
The following training materials are available:
• User guides and self-paced online tutorials are available through the Call Manager
Help menu or from ShoreLink, ShoreTel’s online knowledge base.
• System administration training and end-user training are available through a
ShoreTel-authorized partner or through
ShoreTel, Inc.
• Additional training materials can be downloaded from ShoreLink.
End-User Training
QuickStart offers online tutorials to familiarize end-users with the features and
functionality of the ShoreWare Call Manager client. The tutorials, which are self-paced
and do not require registration, highlight the commonly used features and functions
available in the ShoreWare Personal Call Manager, Advanced Call Manager, Workgroup
Call Manager, and Operator Call Manager. Users will learn how to install the client,
answer calls, transfer a call, make conference calls, and access voice mail. A sound card
and speakers are helpful but not necessary.
User training should be completed before your cut-over date.
Operator Training
Operators, receptionists, and administrative assistants have special needs and
responsibilities. In addition to the Operator Call Manager tutorial, ShoreTel offers an
interactive online session in which such users can learn how to maximize the power of
the ShoreTel 6.1 system.
ShoreTel encourages company operators, receptionists, or administrative personnel
who support multiple managers to participate in a one-hour, live interactive web
session introducing the Operator Call Manager. The training covers these topics:
• Answering, transferring, and conferencing calls
• Accessing voice mail
• Using toolbar shortcuts
• Monitoring extensions
• Call routing
• Call handling modes
Class participants are able to experience a live ShoreTel 6.1 system and ask questions of
the instructor.