Specifications

System Overview
Planning and Installation Guide 2 – 7
Integrated Applications
The ShoreTel 6.1 system includes a suite of applications that are integrated with the
system. These applications (which are discussed in the following sections) include:
• Account Codes
• Voice Mail
• Automated Attendant
• Workgroups
• Directory Viewer
• History Viewer
• Call Detail Recording
• Desktop Call Control Service
• Unified Messaging Service
NOTE TAPI-compliant, third-party applications can also be added on a distributed
server with no voice mail users.
Account Codes
An Account Codes Collection Service (ACC) allows assignment of account codes or
activity codes to outbound calls. The system supports account codes that can vary in
length and format. Account code collection is enabled on a per-user group basis with
the collection of account codes set to one of three states: disabled, optional, or forced.
Call Detail Reports include details of the account codes associated with outbound
calling. The Account Codes Service is associated with a configurable extension and has
a dedicated user group that defines ultimate call permissions and trunk group access.
The ShoreTel 6.1 product enhances the account code functionality with the
introduction of wildcard characters, which can be used in place of any DTMF digit in
the account code. The use of wildcards introduces less strict validation of the account
code entered by the user. Rather than checking each individual code, with the
introduction of wildcards, a length check is performed. The wildcard allows the system
to support far more than the previous limit of 50,000 codes.
Voice Mail
The integrated voice mail application provides automated call answering, voice mail
recording, and message playback. Since voice mail is simply a software application,
there are no “port” or “storage” limitations as in traditional voice mail systems. To
reduce WAN bandwidth utilization, the voice mail application can be distributed across
the IP network.
Each mailbox supports five call handling modes (including Standard, In a Meeting, Out
of the Office, Extended Absence, and Custom), each with its own greeting. Each
mailbox also provides message notification to an extension, external number (cell
phone), or pager.
FindMe forwarding allows calls to be forwarded from the voice mail greeting to up to
two numbers. If the call is not accepted at either of the FindMe destinations, the call is
returned to voice mail.
For specific information about the supported capacity for voice mail on the ShoreTel
6.1 system, see the table “ShoreTel 6.1 System Capacity” on page 2-18.