Specifications

Planning and Installation Guide 20 – 1
C HAPTER 20
Training
ShoreCare QuickStart is a virtual training program that is revolutionizing the way
people learn to operate the ShoreTel 6.1 system. QuickStart is an innovative, no-hassle
approach to preparing system administrators, operators, and users for their ShoreTel
implementation.
ShoreTel is committed to ensuring that our customers have the tools and knowledge
base they need to take full advantage of the new era of communication convergence.
ShoreCare QuickStart fulfills that commitment.
All the courses available through ShoreCare QuickStart are provided online for your
convenience. Some instruction modules include simple interactive tutorials that
introduce you to basic features and configurations of your new ShoreTel 6.1 system.
More advanced technical training is available via live interactive web-based sessions. In
these advanced sessions you can learn about software configuration options and
troubleshooting tips from an instructor providing valuable feedback for your specific
issues.
For more information, please contact your ShoreTel-authorized partner or visit the
ShoreCare QuickStart web center, available through www.goShoreTel.com.
Checklist
Review the following topics related to training for ShoreTel 6.1:
Task Description See
❑ Recommendations
page 20-2
❑ Training Materials
page 20-2
❑ End-User Training
page 20-2
❑ Operator Training
page 20-2
❑ Workgroup Training
page 20-3
❑ System Administrator Training
page 20-3