Specifications

Desktop Installation
18 – 10 ShoreTel, Inc.
Note that SoftPhone is not supported on a Citrix or Terminal services client. Although
the feature may work when deployed, having the audio stream from the terminal server
to the user’s desktop is likely to result in high latency and poor audio quality.
Once you have activated the SoftPhone feature through ShoreWare Director, you
should set the options.
To set the SoftPhone options:
Step 1 Launch SoftPhone from Call Manager.
Step 2 Click Options. The MGCP tab of the SoftPhone Configuration dialog
box appears (below). The End Point Name is the read-only MGCP end
point identifier. This is the identifier that appears on the IP phone list
in ShoreWare Director.
Figure 18-12 MGCP Tab of the SoftPhone Configuration Dialog Box