Specifications

Desktop Installation
18 – 2 ShoreTel, Inc.
• Make sure you have your server name, user name, password, and extension
number. These are required when you start the ShoreWare Call Manager
application for the first time.
• Close all applications before starting the ShoreWare software installation.
• With the Silent Client Install feature, the process of upgrading the client software
on remote machines no longer requires administrative rights by the person
running the install/upgrade or the client machines. An administrator can easily
upgrade the software on all client machines (using Active Directory Group
Policies) regardless of the permissions associated with those machines or the users
who log into those machines.
• Many of the changes are reliant on Microsoft Active Directory. Microsoft Outlook
must be configured in “Corporate or Workgroup” mode for Outlook integration to
function properly. “Internet Only” mode is not supported.
Notifying Users via Email
To simplify installation, the ShoreTel 6.1 system provides an integrated software
distribution feature. Using ShoreWare Director, the system administrator can send an
email message to each user configured with an email address.
You can send all users, some users, or just one user an email message using the Notify
Users page (Figure 18-1).
Figure 18-1 Notify Users page
Installation Procedure
This section provides the most typical steps associated with installing the ShoreWare
Call Manager application. There are two methods of installing the ShoreWare Call
Manager software:
• Silent Client Upgrade
• Standard Integrated Software Distribution
Silent Client Upgrade
The Silent Client Upgrade process allows for the upgrading of the client software on
remote machines such that administrative rights are no longer needed by the person
running the install/upgrade or the client machines. An administrator can easily
upgrade the software on all client machines regardless of the permissions associated
with those machines or the users who log into those machines.
Many of the changes are reliant on Microsoft Active Directory. The Microsoft Active
Directory software handles the following tasks: