Specifications

System Overview
2 – 4 ShoreTel, Inc.
Single System Management
The ShoreTel 6.1 system provides a single system management solution called
ShoreWare Director. This browser-based network management tool provides a single
management interface for all voice services and applications across all locations. Even
though there are multiple servers and switches to support the services and applications,
the ShoreTel 6.1 system provides a single image system across your entire network.
Integrated management enables a change to propagate dynamically across the system
each time a modification is made on the ShoreTel 6.1 system. When you add a new user
on the ShoreTel 6.1 system, the user automatically gets a dialing plan, voice mail, an
extension, a mailbox, an Auto-Attendant profile, and an e-mail message to download
the desktop software. In addition, the user can be added to an Automated Call
Distributor (ACD) group, if needed. You add new users and place them in ACD groups
from a single management screen.
The ShoreTel 6.1 system provides automated software distribution for all components
on the system. When you add a new ShoreGear voice switch to the system, it is
automatically upgraded to the current software release by the ShoreWare server. When
you add a new user on the system, the user receives an e-mail message containing a
URL from which desktop call control and unified messaging applications can be
download and installed.
For software upgrades, you simply install the new software on the ShoreWare server,
and all the ShoreGear voice switches, across all locations, are automatically upgraded to
the new release. In addition, users are notified of the new software release and are
automatically prompted to upgrade their software, if an upgrade is mandatory.
The ShoreTel 6.1 management software also provides a complete suite of maintenance
tools that enable you to monitor and change the status of components on the system.
The system can be configured with event filters that automatically generate an e-mail
message if an error occurs on the system.
Multi-level Management
The ShoreTel 6.1 system provides in-depth access levels to ShoreWare Director. System
parameters for administrative permissions allow many administrative roles to be
defined so as to provide only as much access to the system as each user requires. By
default, the initial system administrator has access to everything on the system.
However, by using the administrative permissions pages, you can define site
administrators, directory list managers, read-only users, and more. Each user who
needs to access ShoreWare Director can be assigned a level of permission tailored for
his needs.
System Reliability
The ShoreTel 6.1 system provides a number of features and options that ensure system
reliability, including:
• Distributed switch control
• Embedded IP Phone Display
• IP Phone Keep Alive
• IP Phone Failover
• PSTN Failover
• Distributed CDR