Specifications

IP Phone Installation
15 – 2 ShoreTel, Inc.
Recommendations
The following recommendations will help you install your IP phones.
• Make sure you have reviewed your network bandwidth and Quality of Service
(QoS) strategies and configured your network for your IP phones as described in
Chapter 9, “Network Requirements and Preparation.”
• Make sure you have configured DHCP vendor option 155 (ShorePhone-IP100) or
option 156 (ShorePhone-IP110/212k/210/230/530/560/560g) with boot server
information.
The phones may not boot properly if static configuration data is present in the
telephone. This can occur if the telephones were previously used in an
environment where DHCP and automatic provisioning was not used, or the
telephone is from a vendor other than ShoreTel. See Appendix C for information
about changing the telephone to the correct settings.
Preparing Your ShoreTel 6.1 System for IP Phones
This section provides the information you need to prepare your ShoreTel 6.1 system for
IP phones.
Configuring Voice Switches for IP Phone Support
ShoreTel IP phones are supported by the ShoreGear-120/24, ShoreGear-60/12, and
ShoreGear-40/8 voice switches. To provide seven-digit local dialing for IP phone users,
every site where IP phones are in use must have ShoreGear-120/24, ShoreGear-60/12,
or ShoreGear-40/8 voice switch configured to support the number of IP phones at the
site.
The ShoreGear voice switches send a heartbeat to the IP phones once a minute. If the
heartbeat is not acknowledged within approximately four seconds, the switch considers
the IP phone to be offline or unavailable. The voice switches continue to broadcast the
heatbeat every minute. Any currently offline IP phone that returns an
acknowledgement is considered online and available.
To configure IP phone support on a ShoreGear voice switch, you must reserve ports for
IP phone support on the ShoreGear
Switch edit page in the ShoreWare Director. See the
“Configuring Switches” chapter in the ShoreTel 6 Administration Guide for additional
information.
Configuring Teleworker IP Phones
To configure an IP phone as a teleworker phone:
Step 1 Define a range of IP addresses set aside for IP phone teleworkers as
described in “Setting IP Address Ranges” on page 15-4.
Step 2 Set a static IP address for the IP phone included in the range you
defined in Step 1. For instructions on setting a static IP address for an
IP phone, see Appendix C, “IP Phone Configuration.”
Step 3 Connect the IP phone to your Ethernet connection to the Internet.