Specifications

Legacy Integration
14 – 12 ShoreTel, Inc.
Step 6 In the Properties window, enter the settings for the legacy voice mail
server COM port.
Step 7 Click OK to save the settings.
Step 8 In ShoreWare Director, open the Server edit page.
Step 9 Enter the COM port the server will use for SMDI communications in
the
COM Port (1-10) text box.
Step 10 Click Save.
NOTE The ShoreTel 6.1 system will not read the COM port settings
until you have saved changes to the Server edit page or voice
mail service or restarted.
Analog Trunk Port Setup
The ShoreTel system sends calls to the legacy voice mail server over analog trunks
connecting the two systems. The extensions are on the ShoreTel side, and the legacy
voice mail system is the trunk side. The ShoreTel system sends calls made to these
extensions to the legacy voice mail system when voice mail is needed. Before the call is
sent, the SMDI protocol sends information about the call to the legacy voice mail
system via the SMDI serial link. This allows the legacy voice mail system to handle the
call correctly.
To configure the extensions, you need to do the following:
• Create a list of the extensions and include the Logical Terminal Number for each
extension.
• Configure the extensions with a new dial number (DN) type and marked as
private users with no mail box.
• Assign a physical port to each extension in Director. Configure the extensions to
forward to the Backup Auto Attendant on “no answer” or “busy.”
Configuring the ShoreWare Server
Follow these steps to set up communication between ShoreWare Director and the
legacy voice mail server.
To set up ShoreWare Director to communicate with the legacy voice mail server:
Step 1 From ShoreWare Director, click Servers in the navigation frame.
Step 2 Select the server connected to the legacy voice mail system.
Step 3 In the Edit Server page under Simplified Message Desk Interface,
change the settings as follows:
a Make sure that the ShoreTel as PBX box is selected.
b In the COM Port field, enter the port on the server that will be used
for SMDI communication.
c In the Message Desk Number field, enter the Message Desk
number (range is 1-999, with a default of 1). This number identifies