Specifications

Legacy Integration
Planning and Installation Guide 14 – 11
Configuring Legacy Voice Mail Integration Using SMDI
As mentioned before, there are two modes of operation with respect to integrating a
ShoreTel system and a legacy system:
• External Voice Mail Configuration - In this configuration, the legacy system
provides voice mail services while the ShoreTel system acts as PBX for users.
• ShoreTel Voice Mail Configuration - In this configuration, the ShoreTel system
provides voice mail services while the legacy system acts as a PBX for users.
The former of these two operational modes (External voice mail) is discussed below,
while the procedure for the latter configuration (ShoreTel voice mail) follows in
“Configuring ShoreTel Voice Mail Integration Using SMDI” on page 14-19.
To integrate a legacy voice mail system with ShoreTel 6.1, you need to perform the
following basic tasks:
• Configure the server COM port for SMDI connections to the legacy system.
• Configure interface options from ShoreWare Director
• Create a user group for users with access to the integration extensions
COM Port Setup
To establish the SMDI link between the ShoreTel server and the legacy voice mail
system, connect one end of a DB-9 serial cable to the COM port on the ShoreTel server
and the other end of the cable to a COM port on the legacy voice mail server.
The COM port settings on the ShoreTel server must match the settings of the COM port
on the legacy voice mail server. Obtain the legacy voice mail COM port settings from
the legacy voice mail server’s administration guide or from your system integration
manager. You need the following information:
• Baud rate
• Data bits
• Parity
• Stop bits
• Flow control
To configure COM port communication:
Step 1 From the Start menu on the Windows server connected to the legacy
voice mail server, select Settings, and then Control Panel.
Step 2 In the Control Panel, open the Computer Management folder.
Step 3 Open the Device Manager.
Step 4 From the right pane in the window, expand the item Ports (COM &
LTP).
Step 5 Right-click the COM port used to connect the ShoreTel server and
legacy voice mail system, and select Properties from the menu.
Ask your server administrator if you need help in determining the
correct COM port.