Specifications

Legacy Integration
14 – 10 ShoreTel, Inc.
Information Transferred via SMDI
The COM port is used to send call information between the ShoreTel system and the
legacy voice mail system. The SMDI protocol transmits the following call information
from the ShoreTel system to the legacy system:
• Message desk number: 1-999
• Logical Terminal number (terminal identifier): 1-9999
• Call type (All, Busy, Direct, No Answer, Unknown)
• Called party
• Calling party
The SMDI MWI protocol transmits the following information from the legacy voice
mail system to the ShoreTel system:
• Message waiting indication control
• Extension
• On/Off indication