Specifications

Desktop Requirements
Planning and Installation Guide 12 – 3
Software Requirements
ShoreWare Call Manager applications require the following in order to run properly
with or without Microsoft Outlook Integration:
The following are required when the Microsoft Outlook Integration feature is used:
NOTE For ShoreTel 6.1 desktop applications to function correctly, you must install the
Client for Microsoft Networking.
Microsoft Internet Explorer 6.0 is required for the Web Access call handling application
and for the SoftPhone.
Network Requirements
Personal computers running ShoreWare Call Manager software must be networked to
the ShoreWare server. See Chapter 9, “Network Requirements and Preparation,” for
bandwidth requirements.
Citrix and Windows Terminal Server
Citrix and Windows Terminal Server (WTS) technologies enable processing for
multiple users to be aggregated on a single Windows computer. The single Windows
computer is a process and disk sharing server for multiple users that have lightweight
or thin graphics stations on their desktop. Citrix communicates between the server and
clients using the ICA protocol, whereas Windows Terminal Server uses the RDP
protocol.
Operating Systems Windows XP Professional
•SP 1 and 2
• Themes supported
Windows 2000 Professional
• SP 4 or greater
Microsoft Outlook Versions Outlook 2000/2002/2003 (SP2), Outlook XP (SP2)
Additional Requirements
• Microsoft Outlook must already be installed as the user's email
before installing Outlook integration features (see the installation
procedure in Chapter 18, “Desktop Installation.”)
• Outlook must be configured for work-group mode (supporting
multiple mail service providers) and not for Internet-only mode
before installing Outlook integration features.
• Automatic Call Handling with the Microsoft Outlook Calendar
requires an optional component of Microsoft Office called
Collaborative Data Objects.
• The Collaboration Data Object must be installed in order for
Microsoft Outlook to work.