Specifications

Desktop Requirements
12 – 2 ShoreTel, Inc.
Hardware Requirements
ShoreWare Call Manager applications are installed on end-user PCs. Recommended
hardware configurations are given in Table 12-1:
Additional Space for Upgrading
Upgrading requires more disk space than a fresh installation because the installer
creates backups of all files that are overwritten during the installation. These backups
enable the installer to roll back changes if a user decides to cancel the upgrade partway
through the installation process. All disk space beyond the fresh installation
recommendation is released after the upgrade is completed.
Table 12-1 Recommended Client Hardware Configuration
Application CPU RAM
Disk Space
(fresh
install)
Disk Space
(upgrade)
Peripherals
Personal Call
Manager
Pentium II
400 MHz
128 MB
a
70 MB 100 MB 10/100 Base-T, sound card, speaker, and mic.
SoftPhone users may require a USB headset.
Advanced Call
Manager
Pentium II
400 MHz
128 MB 70 MB 100 MB 100 Base-T, sound card, speaker, and mic.
SoftPhone users may require a USB headset.
Agent Call
Manager
Pentium II
400 MHz
128 MB 70 MB 100 MB 100 Base-T, sound card, speaker, and mic.
SoftPhone users may require a USB headset.
Supervisor Call
Manager
Pentium II
400 MHz
128 MB 70 MB 100 MB 100 Base-T, sound card, speaker, and mic.
SoftPhone users may require a USB headset.
Operator Call
Manager
Pentium II
400 MHz
128 MB 70 MB 100 MB 100 Base-T, sound card, speaker, and mic.
SoftPhone users may require a USB headset.
SoftPhone Pentium II
500 MHz
256 MB 70 MB 100 MB 100 Base-T, full-duplex sound card, speaker,
and mic.
SoftPhone users may require a USB headset.
a. 256 MB RAM is recommended for all clients running on Windows XP platforms.
Table 12-2 Minimum Client Hardware Configuration
Application CPU RAM
Disk Space
(Fresh Install)
Peripherals
Personal Call Manager Pentium 166 MHz 64 MB 60 MB Ethernet NIC
Advanced Call Manager Pentium 266 MHz 128 MB 60 MB Ethernet NIC
Agent Call Manager Pentium 266 MHz 128 MB 60 MB Ethernet NIC
Supervisor Call Manager Pentium 266 MHz 128 MB 60 MB Ethernet NIC
Operator Call Manager Pentium 266 MHz 128 MB 60 MB Ethernet NIC