Specifications

Planning Applications and Services
Planning and Installation Guide 11 – 29
ShoreTel Contact Center Solution
If you purchased a ShoreTel Contact Center Solution, you must configure an
appropriate number of route points with adequate call stacks. Route points and call
stacks are a licensed feature. Ensure that you have sufficient licenses to support your
planned deployment.
For information on route points, see the ShoreTel 6.1 Administration Guide. For
information on the ShoreTel Contact Center Solution, please review the ShoreTel
Contact Center Solution Installation Guide and the ShoreTel Contact Center Solution
Administration Guide.