Specifications
Planning Applications and Services
Planning and Installation Guide 11 – 25
Limitations:
• MOH is not supported over the SIP tie trunk towards analog phones, analog
trunks or PRI trunks. Currently, MOH is sent over the tie trunk and is not
generated by the local device.
• MOH Works for the following SIP trunk devices:
• Hitachi Phone
• SIP BRI gateway
• PolyCom SIP phone
• SIP Service Provider Network (e.g., Masergy).
• MOH is supported across SIP Tie Trunk to IP Phone in the following scenarios:
• From an IP phone to another IP phone
• From an analog phone to an IP phone (i.e. putting the call on hold from an
analog phone)
• From any trunk (PRI/analog) while placing an IP phone caller on hold
• From any phone type to a SIP trunk device such as a Hitachi phone over the
SIP tie trunk and onto the SIP trunk device
Paging
The ShoreTel 6.1 system can provide single-zone overhead paging on a per site basis
using the audio output port associated with the ShoreGear-120/24, ShoreGear-40/8,
ShoreGear-60/12, and ShoreGear-Teleworker voice switch.
For sites that require overhead paging, you must designate one of the ShoreGear voice
switches to provide paging. In addition, you must provision your selected paging
equipment for connection to the ShoreTel 6.1 system.
Paging Groups
As an alternative to a paging system, you can designate groups of system extensions
that can be paged by dialing a single system extension. Pages to on-hook IP phones will
automatically be announced on the IP phone speaker. Pages to IP phones in a call or
analog phones will be treated as a normal call. Call handling does not apply to page
calls.
A maximum of 100 extensions can be paged at one time. Group paging is not available
to external callers.
NOTE Please refer to Product Bulletin ST0200 on the ShoreCare website for details on
setting up Paging Groups and for details on other network considerations.
Night Bell
The ShoreTel 6.1 system can provide an overhead night bell on a per site basis using the
audio output port associated with the ShoreGear-120/24, ShoreGear-60/12, ShoreGear-
40/8, and ShoreGear-Teleworker voice switch.
Intercom
A user can initiate an intercom call through the Call Manager or through the phone by
entering “*15” + extension number. Users must be configured to use the intercom
feature through ShoreWare Director.
All intercom calls defeat the user's call coverage and cannot be forwarded.