Specifications

Planning Applications and Services
11 – 24 ShoreTel, Inc.
Table 11-1 lists the option settings for SoftPhone.
The SoftPhone requires a full-duplex sound card. For more information on SoftPhone
requirements, see Chapter 12, “Desktop Requirements.”
Enterprise Telephony Features
Music on Hold
The ShoreTel 6.1 system can provide music on hold on a per-site basis using the audio
input port associated with the ShoreGear-120/24, ShoreGear-60/12, and ShoreGear-
Teleworker voice switch. You only need a single music source per site.
Connecting the desired music source to the designated ShoreGear voice switch
provides music on hold. The source can be either recorded music or custom music,
with prerecorded announcements or other information for callers.
NOTE Each site with music on hold must have its own music source. To conserve
bandwidth, music is not sent across the WAN between sites, and MOH is
selected by the ShoreGear Switch where the CO trunks are configured (i.e., the
holding party). IP phone users will not receive MOH when they are on an
internal call. See the ShoreTel 6.1 Administration Guide for additional
information.
For planning your installation of the ShoreTel 6.1 system, you should confirm that you
have music sources for each site, including the music and the required equipment for
playback.
Details related to MOH over SIP Trunks:
MOH for SIP trunks is offered for environments where external users reach the
ShoreTel system through SIP trunks (such as BRI via a SIP gateway), and MOH will be
offered internally, in situations where the SIP protocol is used to reach the ShoreTel
system through SIP devices, such as a WiFi phone.
• If there is a MOH source at the same site as a SIP trunk, these trunks will be
connected to that source when placed on hold, and the device at the other end of
the trunk will connect directly to the MOH switch.
• The existing rules for MOH will also apply to MOH for SIP Trunks:
• MOH will not be sent across sites.
• The MOH source must be at the same site as the SIP trunk that utilizes it.
Table 11-1 SoftPhone Options
Option Comments
Network Adapter Allows the user to select which network interface to use. Normally, the
default value can be accepted.
Sounds Devices for Playback
and Recording
Accept the default devices unless the SoftPhone is using a USB headset.
Device Type There are three devices possible: headphones, desktop speakers, and
telephone. Headphones enable automatic gain control (AGC) and
Desktop Speakers enable both acoustic echo cancellation (AEC) and
AGC. The Telephone option does not have AEC or AGC.