Specifications

Planning Applications and Services
Planning and Installation Guide 11 – 19
• The number of rings per member (the same number of rings are used for each
member to whom the call is offered).
• Whether calls should go to a no answer destination after all members have been
hunted once or whether members are rehunted.
• Whether multiple calls are offered to a member simultaneously when the hunt
group receives multiple calls. Calls are not offered to members with full call stacks.
• Whether members should be hunted when the member’s call handling is set to
Call Forward Always (DND).
Hunt Group Applications
Hunt groups provide solutions to a several call routing scenarios.
Backup Routing for Workgroup
To use a hunt group as a backup when the workgroup server cannot be reached, create
a hunt group with workgroup members who will serve as backup members. To use the
hunt group when the workgroup server is not reachable because of a network outage,
admission control, or a server outage, set the workgroup’s backup number to the hunt
group. When the hunt group is set to offer each member a single call at a time, then call
offering is similar to a workgroup. Hunt group members are hunted even though they
are logged out or in wrap-up with respect to the workgroup.
Hunt Group as a Call Forward Destination
In a small office where individuals generally receive calls directly, users may want
someone in the office to answer calls when they are unable to answer. To handle this
situation, create a hunt group with everyone in the small office as a member. Individual
users can set their call forward destinations to this hunt group. The hunt group can be
configured with simultaneous ring, to hunt members only once, and to go to voice mail
with Call Forward Busy and Call Forward No Answer conditions.
When configured as described above, if a user's call was forwarded to the hunt group
after it wasn't answered, the hunt switch hunts everyone in the office. If the call was
not answered after the maximum number of rings, the call is forwarded to voice mail
where the caller can leave a message in the original target's mailbox.
Distribution of Calls to Backup Operators
In this scenario, a primary operator who handles calls to a main company number
requires one or more secondary operators to receive the calls when the primary
operator becomes too busy.
To create a hunt group to back up the primary operator, create a hunt group with
backup operators. Enter the main operator and all the backups as members of the hunt
group in the order in which they are to serve as backups. Set the hunt group for
multiple calls to be hunted to a given member, and set the call stack size for each of the
users to control the number of calls he or she can receive.
When there are incoming calls to the hunt group, the primary operator is offered the
calls first. The operator may be offered multiple calls concurrently up to the limit of his
or her call stack. If a member's call stack is full, the member is skipped and that
particular call is not be offered again (unless the hunt group is set to hunt forever and
no member picks up the call before the member is reached again in the hunt list).
If a member of the operator group does not answer the hunt call, the call is offered to
the next member after the number of rings configured for call forwarding. Thus, even if