Specifications

Planning Applications and Services
11 – 18 ShoreTel, Inc.
For information on how to provide Internet access to ShoreTel’s Web Access client
using Apache Server as a reverse proxy, see Appendix D, “Enabling Internet Access to
ShoreTel Web Access.”
Hunt Groups
Hunt groups allow you to route calls to a list of extensions. Hunt groups can be
accessed through an extension, DID, and/or DNIS. Hunt groups are supported by
ShoreGear switches and remain available when connectivity to the Headquarters server
is lost. The hunt group can be used as the backup destination for a workgroup, so that
some basic hunting can be done even when the workgroup server is not reachable. To
maximize reliability, assign hunt groups to a switch close to the majority of the
members and/or trunks associated with the hunt group.
A maximum of 8 hunt groups can be assigned to a single switch. A total of 16 user
numbers can be assigned to hunt groups on a single switch (i.e., 8 hunt groups with 2
extensions each, 2 hunt groups with 8 extensions, or 1 hunt group with 16 extensions).
Hunt groups have scheduled call handling modes similar to route points. There are call
handling modes for on-hours and off-hours/holiday (combined). For on-hours,
destinations can be set for Always, Busy, and No Answer. For the other call handling
modes, only a call forward always destination is provided. When the hunt group is in a
call handling mode other than on-hours, the hunt group forwards calls to the Call
Forward Always destination.
A hunt group can be a destination anywhere in the system where a workgroup is
allowed as a destination. This includes call forward destinations from users,
workgroups, route points, personal assistants, site operators, site fax redirect
extensions, and FindMe destinations.
The caller ID displayed for a hunt call is the caller ID of the caller to the hunt group.
Hunt Group Busy State
The hunt group can be set as busy from both the switch maintenance page in Director
and with a star code from the TUI. This feature allows hunt group members to disable
hunt group routing when they are temporarily unavailable or leave work early. The
busy state of the hunt group is maintained by the hunt switch and is not saved in the
configuration database or to flash memory. When a switch boots or reboots, the hunt
group is in available state.
Use the star code “*18” followed by the hunt group extension, to toggle the busy state
of the hunt group from a telephone. A class of service setting controls whether a user
can change the hunt group busy state.
When the hunt group is in the busy state during on-hours, calls are forwarded to the
busy destination.
Configurable Hunting
There are two types of hunting available with hunt groups: top down or simultaneous
ring. All hunt group members are hunted for each call received. For example, in top-
down hunting, if the switch is hunting members for an initial call when a second call is
received, the second call hunts through all the members again. In other words, each call
is hunted independently and in the case of top down, hunting starts at the top.
You can also configure: