Specifications

Planning Applications and Services
11 – 12 ShoreTel, Inc.
• Home Port: Select the Ports radio button and then use the drop-
down menu to select the switch where the fax server will be con-
nected.
• Accept Broadcast Messages: Should appear grayed-out or be dese-
lected because the port will not be assigned a mailbox.
• Include in System Dial By Name Directory: Check box may be
selected if you want callers to be able to locate the fax number
using the Dial by Name feature.
• Fax Support: This Extension is Connected to a Fax Server radio
button must be selected.
Step 8 Click the Save button to store your changes.
Step 9 Click on the Personal Options tab and enter "1" in the Current call
stack size field.
Step 10 Click Save to store your changes.
Next, you will configure the call handling mode for each of the user account(s)
associated with the port(s) connected to the fax server.
Step 11 From Director, select the user account representing the fax server
connection.
Step 12 Click on the Personal Options tab.
Step 13 Click on the Standard link under Edit Call Handling Modes.
Step 14 Under Call Forward Condition, select the No Answer/Busy radio
button, as shown below:
Figure 11-4 Configuring call handling mode for Busy/No Answer failover
Step 15
In the Busy Destination and No Answer Destination radio buttons,
select Extension and specify the analog port where incoming fax calls
will be directed if the first fax port is busy.
For example, if you have set up three ports to receive fax calls, you
might configure the first port in this series to redirect to the second
port, and the second port would specify the third as a failover.