Specifications

Planning Applications and Services
11 – 10 ShoreTel, Inc.
Enhanced FAX Server Integration
In addition to calls redirected from a user's extension, the ShoreTel system will now
deliver digits to a Fax Server for DID calls routed directly to a FAX server, thus allowing
the call to go directly to the fax extension and provide DID/DNIS digits, instead of to an
extension number and then to the fax server.
Configuring Fax Server Integration
At a high level, the process of setting up the Fax Server Integration feature involves
three tasks:
• Connecting the hardware (i.e. connecting the fax server ports to the analog ports
on the switch)
• Creating a user account to represent each analog port
• Enabling the Fax Server Integration feature for each user account
To configure the Fax Server Integration feature:
Step 1 Configure a fax server per the manufacturer's instructions.
Step 2 Connect the fax server to one of the analog ports on the ShoreTel
switch. The following switches support fax server integration:
• IP PBX 12
• IP PBX 24
• ShoreGear 40/8
• ShoreGear 60/12
• ShoreGear 120/24
Next, you will create user accounts to represent each analog switch port that connects
to the fax server.
Step 3 Launch ShoreWare Director and enter the user ID and password.
Step 4 Click on the Administration link to expand the list (if it has not already
been expanded).
Step 5 Click on the Users link and then the Individual Users link, and then Add a
New User
.
Step 6 The Edit User window appears, as shown below. (Arrows in the
illustration point to fields that must be configured. Refer to the bulleted
list below the illustration for details.)