Specifications

Planning Applications and Services
11 – 8 ShoreTel, Inc.
Step 2 Enable fax redirection from the Site edit page and enter the fax
extension you created in Step 1.
• If you plan to use the main number for voice and fax calls, and the main number
goes to an operator:
Step 1 Configure the fax extension through the User edit page of ShoreWare
Director.
Step 2 Assign a direct number as the fax number.
Step 3 From the Trunk Group edit page, set the destination to the fax extension.
NOTE Make sure that fax redirection is disabled on the Site Edit page.
• If your users have their own faxes or fax service:
Step 1 Configure the fax extension(s) through the User edit page of ShoreWare
Director.
Step 2 Assign a range of direct fax numbers.
Step 3 From the Trunk Group edit page, set the destination for each fax number
to the appropriate fax extension.
• If you plan for each user to have a single number for both voice and fax:
Step 1 Configure the fax extension(s) through the User edit page of ShoreWare
Director.
Step 2 Enable fax redirection from the User edit page and enter the fax
extension you created in Step 1.
For more information on these settings, see the ShoreTel 6.1 Administration Guide.
Using a Fax Server
A fax server improves services available to your users, helping them be more
productive. With a fax server, users can:
• Send faxes directly from the desktop eliminating the need to print faxes to send.
• Receive faxes directly on the desktop.
• Integrate fax communications with e-mail and voice mail applications.
• Have individual fax numbers
• Maintain soft copies of all faxes for easy printing and document management.
Using a fax server with the ShoreTel 6.1 system allows you to:
• Share inbound and outbound trunks for fax services.
• Reduce toll charges by leveraging your VoIP network for outbound faxes.
For inbound fax support, users can be assigned a personal fax number from the DID
range of one of the trunk groups and this DID number can be the same as the user’s
regular telephone extension. When a call is received, if the fax redirect feature is
enabled, the system can differentiate between voice calls and fax calls and react
appropriately.
Outbound faxes are queued by the server and then sent across the IP network to the
best available trunk.