Specifications

Planning Applications and Services
Planning and Installation Guide 11 – 7
Planning Fax Handling
The ShoreTel 6.1 system supports fax calls. There are several ways to configure your fax
service.
• A direct fax number for each site
• Direct fax numbers for each user (using either individual fax machines or a fax
server)
• Redirect faxes that are sent to the site’s main number to a fax machine extension at
the site
• Redirect faxes that are sent to a user’s extension to user’s local fax extension
Figure 11-1 shows how to plan your fax options.
Figure 11-1 Planning fax service
How you configure your fax service with ShoreWare Director depends on which
method of fax call handling you have chosen. The following provides a basic outline of
the steps involved:
• If you plan to use the main number for voice and fax calls, and the main number
goes to an auto-attendant:
Step 1 Configure the fax extension through the User edit page of ShoreWare
Director.
NOTE Make sure that fax redirection is disabled for fax extension
“users.”