Specifications

Planning Applications and Services
11 – 6 ShoreTel, Inc.
Caller ID will be displayed. Personal Assistant (pressing “0”) also works when FindMe
forwarding is enabled.
When FindMe is enabled for the current Call Handling Mode, inbound callers that
reach the user's voice mail box can activate FindMe call handling by pressing “1.” If the
caller activates FindMe call handling, the system plays a prompt indicating that it is
now finding the called party: “Please hold while I try to find your party.” This prompt is
repeated when the second number is tried.
The voice mail system dials the configured FindMe numbers in sequence. When a
FindMe call is answered, voice mail announces the call through a sequence of prompts.
The party that answers a FindMe call hears prompts similar to the following:
• “I have a call for “Sam Smith” from 4085551212.”
• “To accept this call, press one.”
• “To send this call to voice mail, press two.”
• “To repeat the caller ID, press three.”
The party at the FindMe number has three options for directing the call:
• Pressing 1 connects the original caller with the intended party at the FindMe
destination.
• Pressing 2 directs the voice mail system to immediately start taking a message for
the intended party from the original caller.
• Pressing 3 repeats the Caller ID information available on the call, if any. This also
extends the timeout by 1 ring (6 seconds).
The voice mail system does not notify callers of the FindMe call handling option. This
allows users to keeps their greetings brief. Users can elect to tell callers of this option in
their recorded greeting. If the user does not tell callers of the FindMe option in their
greeting, the FindMe option can remain a hidden capability available only to selected
callers.
Call Sender
Users can place a return call to the originator of a voice mail by pressing “5” from the
phone during message playback. Users can also call back the voice mail senders from
Call Manager, Agent Monitor, or Microsoft Outlook, if the user is so provisioned. To
use this feature, the user must belong to a user group with trunk-to-trunk transfer
Class of Service enabled. For more information, see the ShoreTel 6.1 Administration
Guide.
The user has the option of replying with either a voice message or a phone call if Caller
ID information is available on the call. If no Caller ID information is available for the
call (for example, on calls from an outside caller), the reply option is not available for
that message.
When the user chooses to reply with a phone call, the call is transferred to the number
of the originating party. When the originating party is an external caller, the message
recipient must have the dialing permission to dial the Caller ID number. Once the
message recipient is transferred to the number of the message originator, there is no
option to return to the mailbox.