Specifications

Planning Applications and Services
Planning and Installation Guide 11 – 5
To simplify AMIS systems, and increase usability:
• Use the same extension length across your enterprise.
• Use off system extensions to match remote users’ mail boxes with their extension
numbers.
• To identify the remote site location, assign each system a System ID.
For more information on AMIS systems, see the ShoreTel 6.1 Administration Guide.
SMDI Protocol Support
The ShoreTel 6.1 system supports the SMDI protocol. Two modes of operation are
supported:
• In the first mode of operation, the ShoreTel system acts as a PBX for a legacy voice
mail system. The ShoreTel 6.1 system provides call information for forwarded or
direct calls to the legacy voice mail system, and receives incoming message waiting
indication from the legacy voice mail system.
• In the second mode of operation, the ShoreTel system acts as the voice mail system
for a number of users on a legacy PBX.
The configurations require a serial link between a ShoreTel server and the legacy voice
mail system, as this is the medium required by the SMDI protocol.
If using the first mode mentioned above, a group of analog trunks must be used to
connect the ShoreTel system to the legacy voice mail system (the ShoreTel system is on
the extension side of the trunks). The ShoreTel voice mail application manages the
group of outgoing extensions. The ShoreTel server provides digit translations if the
legacy voice mail and ShoreTel system have different extension lengths.
It is possible to have some ShoreTel users on the ShoreTel voice mail and some on the
legacy voice mail. However, these users will not be able to send messages to each other
unless AMIS is implemented between the two systems. Voice mailboxes for workgroups
and agents must be on the ShoreTel voice mail system.
The Personal Call Manager (PCM) operates the same way it does when a user has no
mailbox:
• Voice mail viewer is not available.
• Control Panel does not contain Voice Mail tab.
• FindMe and Notification features are not available.
• Dial Mailbox and Transfer to Mailbox are not available for this user from other
user’s clients.
• To Voice Mail button on PCM transfers the call to the system voice mail extension.
For more information about using a serial link and SMDI protocol to integrate the
ShoreTel 6.1 system with a legacy voice mail system, see Chapter 14, “Legacy
Integration.”
FindMe Call Handling
FindMe call handling allows callers to find users at other locations when they reach the
user’s voice mail. The user is allowed to set two FindMe destinations, which can be
enabled or disabled for each Call Handling Mode.
The FindMe destinations can be internal or external numbers. Additionally, each
number is assigned a number of rings (at 6 second intervals) to wait before the call is
forwarded to the second FindMe destination or returned to voice mail. The Caller ID
that appears on FindMe calls is the voice mail Caller ID and not the ID of the original
caller. However, if the source of the original call is external to the system, then the