Specifications

Planning Applications and Services
11 – 2 ShoreTel, Inc.
Account Code Collection Service
ShoreTel 6.1 supports account codes for external calls when you enable Account Code
Collection Service. When a user dials a number that is not included in the scope of his
or her call permissions, the call is routed to the Account Code Collection Service
extension, where the user is prompted to enter a valid account code. Account code
collection is enabled on a per-user group basis and can be set to be one of three states:
disabled, optional, or forced. The Account Code Collection Service is associated with a
configurable extension and has a dedicated user group that defines ultimate call
permissions and trunk group access.
A new user group is created during installation for use by the Account Code Collection
Service. This user group is named “Account Codes Service.” Since it is only intended
for use by the Account Code Collection Service, this group does not appear in drop-
down lists for the assignment of User Groups to users and other objects such as
workgroups. You can, however, change all attributes of the Account Codes Service User
Group except the fields indicating whether Account Codes are disabled, optional, or
required.
The Account Code Collection Service is associated with a system extension that is
hosted on the SoftSwitch running on the headquarters (HQ) server only. If the HQ
SoftSwitch is not reachable by the originating ShoreGear switch, the call is handled
according to the setting on the caller’s user group. Specifically, during such a
connectivity outage, calls placed by users who have optional account code collection
are automatically placed, and calls placed by users who have forced account code
collection are automatically rejected.
Account Codes
Account Code Collection Service supports up to 50,000 account codes of a maximum
of 20 characters. You can include non-numeric characters (such as hyphens and
slashes) in the account codes; however, non-numeric characters are not used in
account code collection or in the account code reports. An account code can be the
same as a prefix for another account code. For example, the account codes 1234 and
12345 can coexist.
The following table gives example account codes and how the Account Code
Collection Service interprets the code.
Account codes can also have a user-friendly names of up to 50 characters.
Call Permissions
The call permissions define what dialed numbers are directed to the Account Codes
Service for user groups configured with account codes. For calls that are redirected to
the account codes extension, the call is completed with the trunk access and call
permissions of the Account Codes Service.
Sample Account Code Recorded Code
Sales 200 200
1001-3 10013
1.234A 1234
3000 Exec 2 30002