Specifications

Planning and Installation Guide 11 – 1
C HAPTER 11
Planning Applications
and Services
This chapter reviews the key applications and services of the ShoreTel 6.1 system to
assist you in planning your system configuration, and to determine the equipment you
need for completing deployment.
Checklist
Review the following application planning topics before proceeding to the next
chapter:
Task Description See
❑ Account Code Collection Service
page 11-2
❑ Voice Mail
page 11-3
❑ Planning Fax Handling
page 11-4
❑ Private Numbers
page 11-16
❑ Automated Attendant
page 11-17
❑ Call Handling Delegation
page 11-17
❑ Web Access
page 11-17
❑ Hunt Groups
page 11-18
❑ Workgroups
page 11-20
❑ ShoreWare Call Manager
page 11-23
❑ SoftPhone
page 11-23
❑ Enterprise Telephony Features
page 11-24
❑ ShoreTel Conference Bridge
page 11-28
❑ ShoreTel Contact Center Solution
page 11-29