Specifications

Server Requirements
10 – 2 ShoreTel, Inc.
• Be careful how you set up IIS security features, since it can affect product features
such as:
— Access to the ShoreWare Director web pages
— Access to the web site for installing the ShoreWare Call Manager software
— Ability to import greetings, prompts, and names using ShoreWare Director
Hardware Requirements
The hardware requirements for the main and distributed servers vary depending on
system size and peak call load. The recommended configurations are shown in the
tables below.
1
Your exact needs may vary based on your configuration.
For high performance and reliability, ShoreTel recommends that the main and
distributed servers’ disk subsystem use a caching SCSI controller configured for
RAID-5.
1. Existing customers can upgrade to ShoreTel 6.1 without requiring a hardware upgrade.
Table 10-1 Headquarters Server Recommendations
Users
Load
(calls/hour)
Processor RAM Network Peripherals
100 1,000 Pentium 4 2.4 GHz 1 GB 100 Base-T Sound card, speakers, and mic
500 5,000 Pentium 4 3.6 GHz 1 GB 100 Base-T Sound card, speakers, and mic
1,000 10,000 Dual Xeon 2.8 GHz 1 GB Dual 100 Base-T Sound card, speakers, and mic
2,500 25,000 Dual Xeon 3.2 GHz 2 GB Dual 100 Base-T Sound card, speakers, and mic
5,000 50,000 Dual Xeon 3.6 GHz 4 GB Quad 100 Base-T or
Gigabit Ethernet
Sound card, speakers, and mic
10,000 50,000 Quad Xeon 3.0 GHz 4 GB Quad 100 Base-T or
Gigabit Ethernet
Sound card, speakers, and mic
Table 10-2 Distributed Server Recommendations
Users
Load
(calls/hour)
Processor RAM Network Peripherals
100 1,000 Pentium 4 2.4 GHz 1 GB 100 Base-T N/A
500 5,000 Pentium 4 3.6 GHz 1 GB 100 Base-T N/A
1,000 10,000 Dual Xeon 2.8 GHz 1 GB Dual 100 Base-T N/A