Specifications

Telephone Planning and Ordering
8 – 6 ShoreTel, Inc.
Analog Phone Requirements
The ShoreTel 6.1 system supports standard analog 2500-type telephones, including the
CLASS (Custom Local Area Signaling Services) features of Caller ID Name, Caller ID
Number, and Message Waiting in the United States and Canada.
Outside the United States and Canada, the ShoreTel 6.1 system supports the local
standard analog telephones that support DMTF signaling. Caller ID Number and
Message Waiting are supported in the following countries:
• France
• Germany
• Italy
• Spain
• United Kingdom
Outside of the United States, Canada, and the countries mentioned in the bulleted list
above, the features of Caller ID Name, Caller ID Number, and Message Waiting are not
supported. See Appendix A, “International Planning and Installation,” for more
information.
Here is a summary of the key requirements for analog phones:
• 2500-type telephones: The ShoreTel 6.1 system supports standard 2500-type
telephones. (It does not support 500-type rotary telephones.)
• DTMF signaling, even during power failure: The ShoreTel 6.1 system uses DTMF
tones for signaling with telephones and trunks. It is mandatory that the telephone
support DTMF signaling even when power is interrupted, to allow users to make
calls in emergency situations.
• Flash button: A Flash button is required on analog phone sets to activate call
control features from the telephone, including transfer, conference, pickup, and
park. ShoreTel does not recommend using the hook switch to simulate the Flash
button, since this can lead to accidental hang-ups.
If a speakerphone is required:
• Mute button: Users in the enterprise typically demand that their speakerphone
have a mute button. Since telephones are often designed with the residential
market in mind, some speakerphones do not have a mute button, which may lead
to end-user complaints.
If message waiting is required (United States and Canada only):
• CLASS (FSK) message waiting indicator: CLASS message waiting–compatible
telephones provide a highly reliable method for turning message waiting lights on
and off.
Telephones that rely on a stutter dial tone to control the message waiting light are
unreliable and should be avoided.
The ShoreTel 6.1 system does not support telephones that use voltage-driven message
waiting lights.
You should select telephones from a reputable manufacturer. Although most phones on
the market are of good quality, ShoreTel recommends that you stay away from “clone”
or “low-ball” manufacturers.
Here are some additional considerations:
• Not too many buttons: Some telephones come with lots of complicated buttons
and options that drive up the price of the device. The ShoreTel 6.1 system delivers