Specifications

Telephone Planning and Ordering
8 – 2 ShoreTel, Inc.
Application Considerations
General Users
Typically, most users will be satisfied with a standard desk telephone that has a
speakerphone and mute button, and supports Caller ID and Message Waiting. ShoreTel
IP phones are fully featured and appropriate for most uses. IP phones come with the
ShoreTel features available on preprogrammed buttons, and they can be deployed in
areas where there are no computers to run the Personal Call Manager.
Workgroup Agents and Supervisors
Because workgroup agents and supervisors typically spend large amounts of time on
the telephone, they often like headsets. With the ShoreWare Call Manager, the user can
control the telephone in Handsfree Mode and use the analog telephone and headset
purely as a highly reliable method for carrying voice.
NOTE ShorePhone analog phones do not display Caller ID for calls forwarded from a
workgroup.
Operators
Operators typically answer and transfer large numbers of telephone calls throughout
the day. Operators should be outfitted with a comfortable headset, and they should use
the Handsfree Mode feature, which effectively turns off the dial tone. In this way,
operators can use the ShoreWare Call Manager to answer and transfer calls rapidly
using their computer, without the need to touch the telephone.
If an operator is using the ShorePhone IP530/560/560g models, the Automatic Off-
Hook Preference feature allows the user to select which audio path (speakerphone or
headset) is automatically activated when a call is placed or when an incoming phone
call is received. The featured can be configured from Director, PCM, or from the IP
phone. Operators may also benefit from the programmable buttons feature, which
allows users to assign functions to the custom keys on the IP530/560 phones, the BB24
device, and on the IP100 phones. The programmable buttons feature allows a user to
assign the extension monitoring feature to one of the custom buttons.
Some operators will benefit from a cordless telephone, which gives them greater
mobility.
Receptionists
Receptionists are typically satisfied with a standard desk telephone that supports Caller
ID and Message Waiting with a speakerphone and mute button.
Conference Rooms
Most conference rooms are best equipped with a speakerphone from a reputable
manufacturer. Since conference rooms do not have a Call Manager client, users may
find the ShoreTel IP phone useful. The ShoreTel IP phone provides single-button access
to features such as transferring and conferencing calls.
Lobby Phones
A cost-effective wall-mount, slim-line, or desk telephone is adequate for most lobby
phones, hall phones, and the like. The IP110 model offers a cost-effective telephone
that is ideal for use in lobbies, lounges, or other common areas.