Specifications

Network Call Routing
Planning and Installation Guide 7 – 3
Follow these guidelines for entering restrictions:
• In general, numbers must be entered in canonical format including
the international designation “+” and country code. For example,
to restrict calls to the 408 area code in the U.S., use +1408. All
7-digit and 10-digit numbers must be entered in canonical format
(+Country Code, Area Code, and Subscriber Number).
• Non-routable calls (311, 411, etc.) for a country must be desig-
nated by the country code plus the “/” character. For example, to
restrict 311 in the U.S., use 1/311.
• Each field can contain multiple entries as long as they are separated
by commas or semicolons.
• Each entry must consist of numbers only.
• Access codes, such as 9, must not be included.
• To simplify the entering of call permissions, the wild-card character
“x” can be used to represent any number. For instance, to block all
calls to 976 prefixes, enter “+1xxx976” as a restriction.
When a call is both restricted and permitted, it is permitted. For
example, restricting +1 408 and permitting +1 408 331 restricts all calls
to the 408 area code except those to 408 331-xxxx.
Account Codes
If Account Code Collection Service is enabled, when a user dials a number that is
outside the scope of his or her call permissions, the call is automatically routed to the
Account Code Collection Service extension. The Account Code Collection Service
captures call details that can be reviewed in the call detail reports. For more
information on these reports, see the ShoreTel 6 Administration Guide.
The collection of account codes is enabled on a per-user group basis and can be set to
be one of three states: disabled, optional, or forced.
The Account Code Collection Service is associated with a configurable extension and
has a dedicated user group that defines ultimate call permissions and trunk group
access.
When account code collection is enabled or forced for a member of the user group,
calls placed via the telephone or the Call Manager are first filtered by call permissions.
Calls restricted by call permissions are automatically routed to the extension associated
with the Account Code Collection Service. Upon receiving the call, the Account Code
Collection Service prompts the user to enter an account code and press the pound (#)
key.
If the user enters an account code that does not match the digits in a stored account
code, the system plays a message explaining the problem and prompts the user to re-
enter the account code. When the user enters an account code that matches one of the
stored codes, the code is collected, and the call is completed.
Call permissions specifies the dialed numbers that are directed to the Account Code
Collection Service for any user groups configured for account codes.
Calls redirected to the account codes extension are completed using the trunk access
and call permissions associated with the Account Code Collection Service.