Specifications

Chapter 5: Voicemail Model Switches Diagnostics and Repair
ShoreTel Maintenance Guide 77
5.4 Diagnostics and Repair
5.4.1 Using Switch Trunk Debug Tools
Trunk_debug_level is a switch setting that identifies trunk events from the switch’s
perspective. Since ShoreTel applications manipulate dialed digit strings for both incoming
and outgoing calls, the trunk debugger is typically used to validate the traffic between the
CO and the switch. The recommended trunk debug level is 4.
Step 1 Access the CLI shell, as described in Figure 5.2.2.3.
Step 2 Enter the following command:
trunk_debug_level=4
Step 3 When finished, turn off debug by typing:
trunk_debug_level=0
• The D channel monitor helps you monitor the D channel of a PRI span. To do this,
turn on D channel monitor of the switches.
ShoreTel recommends using an SSH interface that is capable of capturing the
output of the commands.
5.4.2 Creating an Ethernet Trace File
You can capture the output of “ether” commands from the ShoreGear switches in an
Ethernet Trace file stored on the server that is managing that switch. To do so, follow the
procedure below:
Step 1 Access the CLI shell, as described in Figure 5.2.2.3.
Step 2 Enter the following command:
memShow
Run this command to verify that the switch has at least 1 MB of memory to perform
the procedure.
Step 3 From the Start menu, navigate to the Control Panel > Administrative Tools and
locate the IIS Manager.
Step 4 Right-click on the IIS Manager and select Properties. Then, enable the ability to
write to the FTP server by selecting the Write checkbox and clicking OK.
This enables the ability to write to the following directory:
C:\Inetpub\ftproot
Step 5 At the CLI prompt, run the following commands. (See the table on Table 5-2 on
page 87 for more information about the specific commands.)
etherMonStart 1000000; Do not exceed 6 zeros!
etherMonStatus
etherMonBroadcast
etherMonDump
etherMonStop
At this point, all data from running these commands is stored in the file _.cap on
C:\Inetpub\ftproot