Specifications

Chapter 4: ShoreGear Switches Diagnostics
ShoreTel Maintenance Guide 65
4.3.2.3 Recording Audio from a Physical ShoreGear Switch Port
You can capture audio output from a ShoreGear Switch physical port (e.g. trunk port)
using VxWorks commands. Audio output is saved on the HQ or DVM server that controls
the switch. To do so, follow the procedure below:
Step 1 From the Start menu, navigate to the Control Panel > Administrative Tools
and locate the IIS Manager.
Step 2 Right-click on the IIS Manager and select Properties. Then, enable the ability
to write to the FTP server by selecting the Write checkbox and clicking OK.
This enables the ability to write to the following directory:
C:\Inetpub\ftproot
Step 3 At the command prompt, run the following VxWorks commands. (See the table
on Table 4-5 on page 59 for more information about specific VxWorks
commands.)
Record2File2 (1, 60, “test”)
Audio data from running this command is stored in the file test_rx.pcm and
file test_tx.pcm in C:\Inetpub\ftproot
When you are finished capturing data, a “PCM Raw Data” file is created with the following
format profile: 8000 Hz, 16-bit, Mono and can be listened to using a standard application,
such as “Adobe Audition.”
4.3.2.4 Using the Traceroute Command from a ShoreGear Switch
The traceroute command offers a useful troubleshooting tool that determines the route
taken by packets as they traverse an IP network from a ShoreGear switch to a specified
destination. The command sends IP packets across the network, and the successive batches
of packets have increased TTL (time-to-live) values.
TTL is a packet variable that defines the number of “hops” (stations) that a packet can pass
through before it expires. When a station receives a packet that has expired, it discards the
packet and sends a time exceeded message to the originating station. The traceroute
command uses these expiration messages to build the path map.
By determining the path to a known destination, network technicians can identify firewalls
blocking access to a site and gather information about the structure of a network and the IP
address ranges associated with a host.
The traceroute command can be executed from the switch’s command line or from
ipbxctl.exe utility.
To run the traceroute command from the ShoreGear CLI, follow the procedure below:
Step 1 Open a Telnet session and type:
traceroute “IP address”
IP address is the address of the target destination and is a mandatory parameter.
It must be in double-quotation marks.
Step 2 Press Enter.
Traceroute displays information about the number of hops, host IP addresses,
and the amount of time required for each hop, as shown in Figure 4-1.
Table 4-6 lists the parameters that can be use with the traceroute command when executing
the command from the ShoreGear switch’s command line: