Specifications

Chapter 3: ShoreWare Servers Reference
ShoreTel Maintenance Guide 45
The server installs files with default access permissions. (System administrators may want
to ensure a more secure environment.)
The Windows System user and the IPBX user created by the ShoreTel installer require full
access to all the ShoreWare directories. All other users can be granted access on an as-
needed basis.
To ensure the security of sensitive and/or personal information, confine access to the VMS
and Database directories strictly to administrator, system, and IPBX users.
• ShoreWare Server: Contains all ShoreWare server system files and dlls. This
directory is located on the drive where program files are stored: <drive>\program
files\Shoreline Communications\ShoreWare Server.
• ShoreWare Director: Contains all ShoreWare Director Web site files. This directory
is located on the drive where program files are stored: <drive>\program
files\Shoreline Communications\ShoreWare Director.
• Shoreline Data: Contains all the dynamic information the server uses to run the
system. This directory and all sub-directories may be saved as part of a backup and
used for full system recovery. <drive>\Shoreline Data
• Call Records 2: Contains all call record files and databases
The root directory contains Microsoft Access database files used by ShoreWare prior
to Version 7.0 for managing call detail records and includes,CDR.mdb, three
months of archive files, and one month of legacy text call records.
Data subdirectory contains MySQL database files used by ShoreWare Version 7.0
for managing call detail records and text files that can be accessed by some legacy
CDR storage devices. The CDR database is used by the ShoreWare 7 for compiling
standard reports.
The MySQL database is ODBC compliant. Parameter settings required to access
CDR records in the MySQL database include
— DRIVER={MySQL ODBC 3.51 Driver}
— SERVER = localhost (or the server where you have MySQL installed)
— DATABASE = shorewarecdr
— USER =st_cdrreport
— password =passwordcdrreport
• Database: Contains the configuration database ShoreWare.mdb. This file stores all
system configuration information and should be backed up
regularly.<drive>\Shoreline Data\Database
The ShoreWare database is stored in a Microsoft Jet 4 database file. The file is
designed for application-level management by ShoreWare Director and other
ShoreWare
Workgroup Server
ShoreTel-
WGSvc
WorkgroupServer.
exe
This service manages workgroups, queues,
and call distribution to agents.
ShoreWare Database
Management Service
ShoreTel-Zin ZinManager.exe Manages and updates the ShoreWare
database via Microsoft’s DCOM protocol.
ShoreWare Account
Code Collection
Server
ShoreTel-
ACC
ACC.exe Provides account code services for collection
and validation.
Service Name Service ID Process Description
Dist.
Server
Table 3-2 Service Descriptions