Specifications
Diagnostic and Troubleshooting Information Chapter 3: ShoreWare Servers
32
C:\Documents and Settings\username\Local Settings\Temp
Details
• After Installing Logging has been enabled, you may see installation logs appear in
the temp directory for other non-ShoreTel software installations.
• You may have to change the setting for the file view features in Windows Explorer
so that hidden files, directories, and file extensions are visible.
3.3.2 Using Quick Look
Quick Look, which is available from ShoreWare Director, gives the system administrator an
overview of the
ShoreTel 8 system’s health. It includes information about each site and the
corresponding switches, ports, servers, and service. This is the first place you should look
to determine the status of the system.
For details about Quick Look, please see the “Maintenance” chapter of the ShoreTel 7
Administration Guide.
3.3.3 Using the Event Log
The ShoreTel system uses the Windows Event Log, viewed using the Event Viewer, to
report information and errors that are of interest to system administrators. You can use the
event logs in conjunction with Quick Look to determine the overall health of the system.
You can also use the event log to gather information about an event that is no longer a
problem. For example, the event log may provide information about an overnight T1
outage that was corrected is no longer evident.
Each system task reports when it starts and stops. These messages can be helpful in
determining whether the system has started correctly. Events, such as switches losing
connection to the server or rebooting, are also reported. See Appendix A, starting on page
143 for a list of all ShoreTel event codes.
3.3.4 Using the System Logs
The ShoreTel system stores a number of engineering-level log files that record transaction
information about every event in the ShoreTel system. The logs are used to help ShoreTel
with debugging problems that may arise during system operation. In most cases, these logs
are difficult to interpret and will require the assistance of ShoreTel Customer Support to
understand.
Figure 3-4 Enter the Value Data Information