Specifications

Maintenance Chapter 3: ShoreWare Servers
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3.1.6.4 SoftSwitch
SoftSwitch is used to host virtual users who are not assigned a physical telephone port on
any ShoreGear voice switch. The SoftSwitch hosts all voice mail, Auto-Attendant, and
Workgroup extensions as well as route points. There is a major impact to the system when
the SoftSwitch is down or having problems. Loss of connectivity to the SoftSwitch makes
the voice mail, Auto-Attendant, Workgroups, and route points supported by the SoftSwitch
unavailable.
The SoftSwitch receives and transmits information using the same communication paths
and protocols as the “hard” switches in the system.
A SoftSwitch is automatically created for every server added to the ShoreTel system. By
default, the name of the SoftSwitch is the same as the name of the ShoreWare server hosting
the switch, as specified on the Application Server page in ShoreWare Director. For more
information on editing the SoftSwitch parameters, see the ShoreTel 7 Administration Guide.
3.2 Maintenance
3.2.1 Server Software Upgrades
An installation of the server software refers to the first time the software is installed on a
server. This takes place only once and can be done with any version of ShoreWare software.
Server software upgrades take place any time new ShoreTel software is loaded. The Setup
program detects the installed software and automatically takes care of converting any
system files or databases. In general, you can upgrade any two previous major versions of
the ShoreTel software to the current major version.
Upgrading from one minor version to another automatically converts any system files or
databases. Minor upgrades typically add incremental features to the software or correct
product defects found in previous releases.
3.2.2 Recommended Files to Backup
It is recommended that you save the contents of the Shoreline Data directory and all
subdirectories to a safe location before performing any significant offline maintenance,
including system upgrades or installing security patches or service packs. Typically,
backing up the Shoreline Data directory copies every dynamic file necessary to recover a
ShoreTel system.
You may not want to backup the Shoreline Data\logs directory since this information is not
necessary to recover the system and the files are often quite large.
At a minimum, it is recommended that you back up the Shoreline Data\Database\
ShoreWare.mdb file after making database changes. This allows you to recover the entire
ShoreTel system with the exception of saved voice mail, personal names and greetings, and
menu and workgroup prompts.
3.2.2.1 Workgroup and Auto-Attendant Prompts
It is recommended that you store a copy of any Workgroup and Auto-Attendant prompts in
a safe location, with the .wav files identified by their use. These files are located in the
Shoreline Data\Prompts directory in the format user-YYYYMMDD-HHMMSS.wav where user
is the name of the ShoreTel extension that was used to record the prompts. YYYYMMDD-
HHMMSS is the time the file was saved. ShoreTel recommends renaming the file to reflects
its use, for example, MainAAOnHoursprompt.wav.