Specifications

Chapter A: Event Codes IP Phone Display Server (IPDS)
ShoreTel Maintenance Guide 179
A.17 IP Phone Display Server (IPDS)
ID
Severity
Level Message Cause Action
2800 Information The ShoreTel IP Phone
Display Service (Version
x.x.xxxx.x) has started
successfully.
The IPDS service has
started.
No action.
2801 Information The ShoreTel IP Phone
Display Service has been
stopped.
The IPDS service has been
stopped.
No action.
2802 Error The ShoreTel IP Phone
Display Service (Version
x.x.xxxx.x) has encountered a
fatal error during startup; the
service will be terminated.
The IPDS service crashed
upon startup. (This is a fatal
condition.)
Contact ShoreTel Customer Support and
be prepared to provide server logs.
2803 Warning An unexpected service control
message <Message ID as
hexadecimal integer> was
encountered.
The Win32 Service Control
Manager reports an
unexpected message. The
IPDS installation has
probably been modified
manually by the user.
Contact ShoreTel Customer Support and
be prepared to provide server logs.
2804 Warning An unexpected exception was
encountered and handled.
Exception description
<Description here>.
An exception occurred and
was handled by the logging
of the error.
Typically, one or more of the
phones are displaying
anomalies; a display update
may not have been sent or a
phone display is out of sync.
Contact ShoreTel Customer Support and
be prepared to provide server logs.
If users are experiencing problems,
perform an administrative restart on the
phones.
2805 Error An unhandled exception was
encountered. Exception
description: <Description
here>.
An exception occurred, but
was not handled.
Immediately notify all IP phone users and
restart IPDS to restore normal service.
(Use the Send Diagnostic Message to
dispatch a message to all phone displays.)
Contact ShoreTel Customer Support and
be prepared to provide server logs.
2806 Warning The following warning
condition was encountered in
the ShoreTel IP Phone Display
Service: <Warning
description>.
A general error message that
can indicate minor user
problems. Usually the result
of a non-fatal TAPI error.
Contact ShoreTel Customer Support and
be prepared to provide server logs.
2807 Error The following error condition
was encountered in the
ShoreTel IP Phone Display
Service: <Error Description>.
A general error message that
can accompany extensive
user problems. Usually the
result of a fatal TAPI error.
Contact ShoreTel Customer Support and
be prepared to provide server logs.
Perform other diagnostics at your
discretion.
2808 Information The phone display was
reinitialized because of an
administrative request:
Extension: <Extension
number>.
An administrator has reset
the display on the phone at
the specified extension.
No action.
Table A-16 IP Phone Display Server (IPDS)