Specifications

Chapter A: Event Codes TMS
ShoreTel Maintenance Guide 159
248 Information Failed to write to the log file
<log file name> (Error Code
= <error code>). Further
logging will be suspended
until midnight or service
restart. The ShoreWare log
files collect diagnostics and
are not required for correct
system behavior.
TMS failed to write to a log
files.
(The embedded error code
identifies the cause of the
write failure.)
No action.
Log files are not essential for telephony
operations.
If the problem persists, contact ShoreTel
Customer Support.
249 Information Failed to write to the log file
<log file name> because
another process has locked a
portion of the file.
A write to the log file failed
because the file was locked
by another process.
This event can occur during normal
backups of system log files.
Local administrators can choose to suspend
logging activity during scheduled backups.
251 Information <Connection type user or App
Server> TAPI connection did
not give NEWCALL event
(CallID = <Call ID>, Login:
<user ID>, From: <IP
address>). This may indicate
a TAPI connectivity outage
between the ShoreWare server
and the telephony server on
the machine specified.
When TMS notified a remote
TSP of a new call, the remote
TSP failed to accept or
acknowledge that
notification.
No action.
If the event is accompanied by unusual
client behavior, report the error to ShoreTel
Customer Support.
252 Information A time change of %1 was
detected in the system clock.
The system clock was
changed.
No action.
Changing the system clock can result in
inaccurate call timers for applications and
skew call detail reporting records.
A system clock adjustment only affects
calls in progress at the time of the change.
253 Error A rogue IP Phone Call Agent
has been detected that has
established a control
connection with an IP Phone.
IP Phone Details: IP
Address:<IP address> MAC
Address:<MAC Address>
Call Agent Details:<Call
Agent Details> Config’d
Agent:<Configured Agent>
Rogue Agent:<Rogue
Agent>.
This error can occur when a
Call Agent switch has been
replaced and the previous
switch is still on-line, or if an
IP phone has been moved
from one ShoreWare IP
Phone System to another.
This error can cause the IP
phone to exhibit unexpected
behavior.
Reconfigure the IP phone from the rogue
Call Agent or take the rogue agent off-line.
Typically this event occurs when two call
agents attempt to control the same IP
phone.
ID
Severity
Level Message Cause Action
Table A-3 Event Codes: TMS