Specifications

Chapter A: Event Codes Switches
ShoreTel Maintenance Guide 147
127 Error Switch <ShoreGear Switch Host
Name>: Failed to forward call on
<CHM Type> from <extension
number> to <extension number>.
The call cannot be forwarded to
the specified extension.
Confirm that the specified
extension's call handling mode
configuration is valid.
This error can appear when the
destination extension is
connected to a ShoreGear
switch that is either offline or
unavailable to the network.
130 Error Switch <ShoreGear Switch Host
Name>: Failed to redirect incoming
fax from <extension number> to
<extension number>.
An incoming fax transmission
call was not redirected to the fax
extension.
Confirm that the extension is
properly configured for fax
redirection.
Confirm that the fax extension
is operating properly.
131 Error Switch <ShoreGear Switch Host
Name>: Extension <extension
number> failed to acquire port
<port number>.
The ShoreGear switch was
unable to configure the
specified extension on the
desired port.
Reboot the switch.
If this error persists, contact
ShoreTel Customer Support.
132 Information Switch <ShoreGear Switch Host
Name>: Call restriction violation,
call placed from <extension
number> to <dialed number>.
The specified extension dialed a
restricted number.
Inform user about dial-out
restrictions.
138 Error Switch <ShoreGear Switch Host
Name>: Memory corruption
detected - bad block <parameter
pinpointing failing block> in
partition <parameter pinpointing
failing partition>.
A memory block corruption has
been detected.
Reboot the switch.
If the event persists, replace the
switch.
140 Error Switch <ShoreGear Switch Host
Name>: Cannot re-initialize NvRam
- Cannot Continue.
The flash memory in the
ShoreGear switch is bad.
Replace the switch.
143 Warning Switch <ShoreGear Switch Host
Name>: Echo train grade F port
<port number
>.
The specified port did not
receive proper echo cancellation
properties.
The trunk or phone connected to
the port may exhibit poor sound
quality or echo.
Use ShoreWare Director to reset
the port.
If the error was reported on a
phone port, lift the phone’s
receiver to view the event log.
(You may need to cover the
mouthpiece to prevent ambient
noise pickup.)
If the error persists on a phone
port, you may need to replace
the phone.
144 Information Switch <ShoreGear Switch Host
Name>: Trunk on port <port
number> has been connected for
more than two hours.
The specified trunk has been
connected to the port for two or
more hours.
Confirm that an active call is in
progress.
If no call is present, reset the
port from ShoreWare Director.
145 Warning Switch <ShoreGear Switch Host
Name>: Echo coeffs stuck possibly
needs to be retrained port <port
number>.
The echo suppression software
was unable to adapt to a call in
progress.
No action for an isolated
occurrence.
If the error persists, follow the
course of action suggested for
Event 143.
ID
Severity
Level Message Cause Action
Table A-2 Event Codes:Switches