Specifications

ShoreTel Maintenance Guide 143
A PPENDIX A
Event Codes
This appendix provides a comprehensive table of ShoreTel event codes. Organized by error
type and sorted by event ID numbers, the tables are a valuable resource for troubleshooting
events reported by the ShoreTel system.
A.1 Event Types
The tables list event types according to component functions of the ShoreTel telephony
system:
• Switch
• TMS
• Voice Mail
• TDI Media
• Event Watch
• Configuration Administration
• Port Mapper
• Trigger Server
• Distributed Routing Service (DRS)
• Kadota Utility
• Call Accounting
• Workgroup Server
• CSIS
• IP Phone Console Server (IPCS)
• IP Phone Display Server (IPDS)
A.2 Using the Event Code Tables
In some cases, event codes result from other error conditions that cause related problems.
Always review event codes in the context in which they appear. For example, if event code
171 (internal operating temperature of switch is exceeding acceptable range) appears with
code 166 (internal fan failure), it is likely that replacing the fan—and not the entire
switch—will solve the problem.
A.2.1 Reading the Event Tables
The event tables in this appendix provide a structured view of events you may encounter in
messages and log files.
Each event table entry includes a unique event ID number, a severity level, the event
message text, possible causes, and suggested courses of action (if any).