Specifications

Chapter 7: ShoreTel Client Applications Diagnostics
ShoreTel Maintenance Guide 135
STCHost.exe
STMapiRd.exe
CSISCMgr.exe
7.2.2 Troubleshooting Telephony Problems
The following symptoms may indicate a telephony problem:
• On-hook/off-hook indicator is inaccurate.
• No call information is displayed for incoming calls.
• The user is unable to place an outgoing call.
• Nonexistent call information is displayed in the client.
• The user cannot perform a basic operation such as transferring an active call.
The following operations are useful in troubleshooting telephony issues.
7.2.3 Confirming TAPI Operations
The first task in troubleshooting telephony issues is to confirm that TAPI is functioning
properly.
To confirm that TAPI is operating correctly:
Step 1 From a command prompt of the DOS window on the client PC, change the
current directory to the ShoreWare Client directory and run the tapitest.exe test
tool.
C:\Program Files\Shoreline Communications\ShoreWare
Client>tapitest
A listing of line devices appears, including a device displaying user statistics.
Figure 7-3 Line Device Statistics