ShoreTel® 8.
Document and Software Copyrights Copyright © 1998–2008 by ShoreTel, Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United States of America. Contents of this publication may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without prior written authorization of ShoreTel, Inc. ShoreTel, Inc.
Table of Contents TABLE OF CONTENTS I CHAPTER 1: INTRODUCTION 1.1 Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.1.1 1.2 1 Syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 CHAPTER 2: SHORETEL ARCHITECTURE 2.1 Overview . .
Table of Contents 3.2.1 3.2.2 3.3 Diagnostic and Troubleshooting Information . . . . . . . . . . . . . . . . . . . . . . . . . . 31 3.3.1 3.3.2 3.3.3 3.3.4 3.3.5 3.3.6 3.3.7 3.3.8 3.4 Server Software Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Recommended Files to Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Installer Logging. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents 5.5.6 5.5.7 5.5.8 5.5.9 Burnflash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ipbxctl. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . regedit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ShoreWare File System. . . . . . . . . . . . . . . . . . . .
Table of Contents APPENDIX A: EVENT CODES A.1 A.2 Event Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Using the Event Code Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 A.2.1 A.2.2 A.3 A.4 A.5 A.6 A.7 A.8 A.9 A.10 A.11 A.12 A.13 A.14 A.15 A.16 A.17 Reading the Event Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 About Severity Levels . .
Table of Contents C.3.2 C.3.3 C.4 Specification – SG 1U Full Width Switches. . . . . . . . . . . . . . . . . . . . . . . . . . . 241 C.4.1 C.4.2 C.4.3 C.4.4 C.5 ShoreGear 90BRIV Voice Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234 ShoreGear 50V Voice Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237 ShoreGear 120 Voice Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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C H A P T E R 1 Introduction The ShoreTel 8 Maintenance Guide provides a valuable resource for troubleshooting and solving problems that can arise in a highly complex system such as ShoreTel 7. 1.1 Conventions The guide uses the following text elements to identify special information. • Courier – Code examples and information that you type appears in this font. • UPPERCASE – Words that appear in uppercase identify keywords related to the ShoreTel 8 system.
For More Information 2 Chapter 1: Introduction
C H A P T E R 2 ShoreTel Architecture 2.1 Overview The ShoreTel system is a highly distributed, highly reliable voice communication system.
ShoreTel Distributed IP Voice Architecture Figure 2-1 2.1.4 Chapter 2: ShoreTel Architecture ShoreTel System ShoreWare Client Applications The client applications, including Personal Call Manager, Voice Mail Viewer, and Operator client, interact with the TMS using the Telephony Application Programming Interface (TAPI) for call handling and the Client-Server Internet Service (CSIS) interface for data handling.
Chapter 2: ShoreTel Architecture Integrated Applications ShoreTel Distributed IP Voice Architecture Open Applications Open Third-Party Applications Open API Layer Distributed Applications Platform Single System Management Distributed Call Control Open Protocol Layer Voice Endpoints Figure 2-2 2.2.
ShoreTel Distributed IP Voice Architecture Chapter 2: ShoreTel Architecture ShoreGear switches build an internal routing database from the peer-to-peer communication with other switches. Each ShoreGear switch contains routing information for all endpoints in the system, including information regarding trunk selection for outbound calls (unless Distributed Routing Service has been enabled. See Section 2.2.2.1 on page 6.
Chapter 2: ShoreTel Architecture ShoreTel System Communications Integrated management enables a change to propagate dynamically across the system each time a modification is made on the ShoreTel 8 system. When you add a new user to the system, that user automatically receives a dialing plan, voice mail, an extension, a mailbox, an Auto-Attendant profile, and an email reminder to download the desktop software. In addition, the user can be added to a Workgroup, if needed.
ShoreTel System Communications Figure 2-3 Chapter 2: ShoreTel Architecture SIP and MGCP in a ShoreTel System Call control between ShoreTel switches is based on the emerging Session Initiation Protocol (SIP), an application-layer protocol defined by IETF for voice-over-IP applications. Independent of the packet level, SIP establishes, modifies, or terminates sessions without respect to media content.
Chapter 2: ShoreTel Architecture ShoreTel System Communications User Agents User agent objects represent call endpoints—an extension or a trunk. Each user agent is addressable by a SIP URL.
ShoreTel System Communications Chapter 2: ShoreTel Architecture Figure 2-3 shows a hypothetical system with the call control protocols illustrated in simplified form. 2.3.2 Configuration ShoreTel maintains a configuration database with all the static and dynamic system configuration data. Any modifications made to the configuration database are broadcast to other system components, such as the server applications and TMS.
Chapter 2: ShoreTel Architecture 2.3.3 ShoreTel System Communications TAPI All ShoreTel applications, including Workgroups, Voice Mail, and Account Code Collection, communicate via TAPI to other system components. All applications that need to interact with distributed call control do so via TAPI. Applications use TAPI to communicate call control information to TMS, and TMS communicates this information to all other system components as needed.
ShoreTel System Communications Chapter 2: ShoreTel Architecture DTAS makes the distributed TMS architecture transparent to applications and reduces the number of network connections that would be needed if every application had to connect to every TMS instance. Switches are assigned to specific TMS servers through ShoreWare Director.
Chapter 2: ShoreTel Architecture System Reliability A voice mail message is normal RTP traffic, unless it is a recorded voice mail message moving from one server to another. Voice mail media streams conform to the G.711 codec. If a switch or IP phone is configured to use G.729 or ADPCM (for example, an intersite call), a media server proxy is used to transcode between G.729/ADPCM and G.711. Since the media server proxy is a switch resource, there are a limited number of G.729 proxies.
System Reliability Chapter 2: ShoreTel Architecture Distributed TMS enables applications to handle calls on the switches at remote sites during a loss of network connectivity between the remote server site and the headquarters site. The co-located TMS's provide local control of switches and local control by applications such as the PCM client and IPDS via TAPI.
Chapter 2: ShoreTel Architecture • • • • • • • Call Scenarios directory options speed dial (due to its reliance on the database) ability to change call handling modes wrap up monitoring extensions on other switches presence information for user serviced by other switches No configuration is necessary to enable the new Embedded IP Phone Display Driver behavior. The change in functionality is transparent to the user. 2.4.
Call Scenarios 2.5.1 Chapter 2: ShoreTel Architecture On-hook Call from Personal Call Manager Figure 2-7 shows the communication protocols and components participating in a call dialed from Personal Call Manager to a PSTN destination.
Chapter 2: ShoreTel Architecture 2.5.2 Call Scenarios Quick Dial Call from Personal Call Manager Figure 2-8 shows how a call dialed from a user’s Personal Call Manager Quick Dial is handled by the system.
Reference 2.5.3 Chapter 2: ShoreTel Architecture Inbound Call from a Trunk Figure 2-9 shows how an inbound call on a trunk is connected to its destination. Figure 2-9 2.6 Call Flow for an Inbound Trunk Call Reference The following tables list the UDP and TCP ports used by ShoreTel 8 processes. 2.6.1 TCP/IP Ports Used by the ShoreTel System This section describes how ShoreTel system components interconnect via a TCP/IP network. 2.6.1.
Chapter 2: ShoreTel Architecture Reference Each ShoreWare server uses a SoftSwitch to participate in the system’s distributed call control. The SoftSwitch communicates with other ShoreGear voice switches using UDP ports 5440, 5441, 5442, 5443, 5445, and 5446. These ports are connected when the SoftSwitch is communicating with any other ShoreGear voice switch. Switches and servers send and receive voice media using the RTP protocol on UDP port 5004.
Reference Chapter 2: ShoreTel Architecture Protocol Source Transport Port FTP TCP Dynamic 21 Used to download switch software when the switch is configured to boot from FTP. Telnet TCP Dynamic 23 Used to connect a Telnet session to a ShoreGear voice switch. DHCP UDP 68 68 BootP UDP 68 68 Table 2-1 2.6.1.
Chapter 2: ShoreTel Architecture Reference Telnet is used to establish a terminal session with IP phones. DHCP is used to set the IP parameters of the IP phone at bootup. The following table illustrates the ports used for IP phone to ShoreGear voice switch and server connections. Protocol Source Transport Port Destination Port Description MGCP UDP Dynamic 2427 MGCP call control and status from the IP phone. MGCP UDP 2727 2727 MGCP call control and status from the ShoreGear voice switch.
Reference Chapter 2: ShoreTel Architecture Protocol Transport Source Port Destination Port Description Call Control UDP 5445 5445 Used by the Admission Control Manager. Call Control UDP 5446 5446 Used by Distributed Routing Service to route inter-site calls. SMTP TCP Dynamic 25 Used to send voice mail messages received on the source server to the server where the users voice mail box resides. Table 2-4 2.6.1.
C H A P T E R 3 ShoreWare Servers 3.1 Overview The ShoreTel voice over IP telephony solution is a suite of software modules, applications, and services running on a ShoreWare server. Every ShoreTel system has a main server called the Headquarters server. In a single-site system, the Headquarters server may be the only ShoreWare server. More complex systems may include distributed servers to add reliability for applications and switches on remote sites or to support distributed applications.
Overview Chapter 3: ShoreWare Servers Call control is provided by Headquarters and remote servers even if full network connectivity is unavailable. However, calls to unreachable endpoints cannot be made, and call detail recording requires Headquarters communication. To add reliability to your remote server, consider using redundant network paths to the Headquarters server. The following sections provide more detail on the communications, services, and applications. 3.1.
Chapter 3: ShoreWare Servers Figure 3-1 Overview ShoreWare Server Database Communications WARNING If the anonymous access user gets modified or its password is changed, the TMS service will not start. Changing the properties of this user may mean you have to rebuild the server to recover. FTP Services Both the Headquarters and remote servers make an FTP service available for fall-back use by ShoreGear switches.
Overview Chapter 3: ShoreWare Servers For proper operation of the ShoreTel services, the hosting enterprise must have an email server configured to accept and forward SMTP mail. This is usually the exchange server or primary email server for the company. Client/Server Internet Services CSIS is a ShoreTel proprietary protocol that uses HTTP messages to communicate between client PCs and Shoreware servers.
Chapter 3: ShoreWare Servers Figure 3-2 Overview ShoreWare Server TAPI Communications The Telephony Management Service (TMS) uses NCC to communicate with the ShoreGear switches, and a combination of RPC and Windows sockets (Winsock) to communicate with a remote TAPI service provider. To view the properties of the ShoreTel Remote TAPI Service Provider, open the Phone and Modem Options tab in the Windows Control Panel. Never modify the TAPI properties of ShoreTel Remote TAPI Service Provider.
Overview Chapter 3: ShoreWare Servers server proxy is used to transcode between G.729/ADPCM and G.711. Since the media server proxy is a switch resource, there are a limited number of G.729 proxies. If there are insufficient G.729 proxies, then ADPCM is used instead. Figure 3-3 shows the switch-to-switch call control and media communications flows. Figure 3-3 ShoreWare Server Call Control and Media Communications For more information on ShoreTel’s SIP-based call control, see Section 2.3.1.1 on page 8.
Chapter 3: ShoreWare Servers Overview The voice mail application consists of the following services: Port Manager and Mail Server. The Port Manager uses TAPI to interact with TMS. The ShoreTel system also supports linking to legacy voice mail systems using AMIS and SMDI protocols.
Maintenance 3.1.6.4 Chapter 3: ShoreWare Servers SoftSwitch SoftSwitch is used to host virtual users who are not assigned a physical telephone port on any ShoreGear voice switch. The SoftSwitch hosts all voice mail, Auto-Attendant, and Workgroup extensions as well as route points. There is a major impact to the system when the SoftSwitch is down or having problems.
Chapter 3: ShoreWare Servers 3.2.2.2 Diagnostic and Troubleshooting Information Voice Mail and Auto-Attendant System Files and Messages Files located in the VMS directory include voice mail “pointers,” user names, greetings, and current voice mail messages. You may save these files as a backup, but be careful when using them to restore a system. Keep in mind that these files reflect the particular time a backup was made. The voice mail system is a dynamic, transaction-oriented system.
Diagnostic and Troubleshooting Information Figure 3-4 Chapter 3: ShoreWare Servers Enter the Value Data Information C:\Documents and Settings\username\Local Settings\Temp Details 3.3.2 • After Installing Logging has been enabled, you may see installation logs appear in the temp directory for other non-ShoreTel software installations. • You may have to change the setting for the file view features in Windows Explorer so that hidden files, directories, and file extensions are visible.
Chapter 3: ShoreWare Servers Diagnostic and Troubleshooting Information Either of two utilities can be used to automate the collection of server logs, Windows (OS) logs, and ShoreWare databases. The utilities include a graphical application (i.e. GUI) and a command line application. Both applications have the same functional capabilities and offer two different ways for accomplishing the same tasks. 3.3.4.
Diagnostic and Troubleshooting Information Figure 3-6 Chapter 3: ShoreWare Servers Graphical Server Log Utility – Date Selection panel Log Selection Method panel The Log Selection Method panel, shown in Figure 3-7, specifies the log file selection method and the destination directory. Figure 3-7 Graphical Server Log Utility – Log Selection Method panel Log Selection Method • To select all log files for inclusion in the archive, select the Default radio button.
Chapter 3: ShoreWare Servers Diagnostic and Troubleshooting Information Destination Directory Selection The destination directory is listed above the Browse button. • To select the Destination Directory, press the Browse button The program opens a Browse for Folder panel for selecting the Destination directory. Log Selection panel The Log Selection panel, shown in Figure 3-8, specifies the log files that the program archives.
Diagnostic and Troubleshooting Information Figure 3-9 Chapter 3: ShoreWare Servers Graphical Server Log Utility – Archiving panel FTP Upload panel After archiving the files, the program presents an option to upload the archive file to a remote FTP server, as shown in Figure 3-10. Enter valid settings for all FTP parameters, then press the Upload button. Press the Next button to proceed to the Completion panel.
Chapter 3: ShoreWare Servers Figure 3-11 3.3.4.2 Diagnostic and Troubleshooting Information Graphical Server Log Utility – Completion panel Command Line Application The Command Line version of the Server Log Collection Utility provides the identical functionality as the Graphical application from the windows command prompt. The following program launches the Command Line version of the Server Log Collection Utility: \ServerLog.
Diagnostic and Troubleshooting Information Chapter 3: ShoreWare Servers -IPCS -DRS -CSIS -ACC -CDR -TAPI -DTAS -SS -TMS -ALLCONDB -ALLCDRDB -ALLWIN -ALLDBS -ALLLOGS -ALL -f Retrieve IPCS Logs Retrieve DRS Logs Retrieve CSIS Logs Retrieve ACC Logs Retrieve CDR Logs Retrieve TAPI Logs Retrieve DTAS Logs Retrieve SoftSwitch Logs Retrieve TMS Logs Retrieve All Configuration Database Logs Retrieve All CDR Database Logs Retrieve All Current Windows Logs (ShoreTel, NT Event, Crash Dump) Ret
Chapter 3: ShoreWare Servers Diagnostic and Troubleshooting Information The tool is divided into two sections (see Figure 3-12). The top section lists all the trunks in the system and their current status. The bottom section gives real-time monitoring information about the currently highlighted trunk. The File menu allows you to save log information to disk or print it. The Edit menu allows you to copy and paste data from the Trunk Test window.
Diagnostic and Troubleshooting Information Figure 3-14 Chapter 3: ShoreWare Servers TapiTest Output Step 2 Enter cfg and press Enter. When you see the prompt /*Local*//->, cfg is ready. All commands are entered at the above prompt. Results are displayed in the DOS window or in the voice mail logs. WARNING Some cfg utility commands may damage the system if used incorrectly. Make sure you understand the commands before you use them. Table 3-1 summarizes the commands available through the cfg utility.
Chapter 3: ShoreWare Servers Diagnostic and Troubleshooting Information Command Parameters Description Comments laam t t = (1 = DID, 2 = DNIS, 3 = Trunk) List Auto-Attendant menu mapping. Displays mapping of trunks to Auto-Attendant menus. lall f f = 1 for more List all mail boxes in the system. Enter without “1” for a summary of system mail details boxes and with “1” for more detail.
Diagnostic and Troubleshooting Information Chapter 3: ShoreWare Servers Enabling Dr. Watson Step 1 Open the Control Panel and then double-click System. Step 2 Click on the Advanced tab. Step 3 Click on the Error Reporting button. Disable it, or if you choose to enable it, leave it enabled just for the Windows operating system and leave the Programs checkbox clear. This must be done whenever a new machine is built or ghosted. Figure 3-15 Error Reporting window Step 4 Install Dr.
Chapter 3: ShoreWare Servers Figure 3-16 Reference Configuring Dr. Watson To collect Dr. Watson dumps: • Dumps for a logged in user appear under: C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson • Dumps for services appear under: %systemroot%\PCHEALTH\ERRORREP\UserDumps 3.4 Reference 3.4.
Reference Chapter 3: ShoreWare Servers Service Name Service ID Process Description ShoreWare Call Accounting ShoreTelCDR TMSCDR.exe Records call information (call accounting information, call queuing data, and media stream data) and writes it to the CDR database. ShoreWare CSIS Server ShoreTelCSISSVC CSISSvc.exe Provides ShoreWare clients with an interface to the ShoreWare server. Dist.
Chapter 3: ShoreWare Servers Reference Service Name Service ID Process Description ShoreWare Workgroup Server ShoreTelWGSvc WorkgroupServer. exe This service manages workgroups, queues, and call distribution to agents. ShoreWare Database ShoreTel-Zin Management Service ZinManager.exe Manages and updates the ShoreWare database via Microsoft’s DCOM protocol. ShoreWare Account Code Collection Server ACC.exe Provides account code services for collection and validation.
Reference Chapter 3: ShoreWare Servers ShoreWare applications. While you can use Microsoft Access to view and troubleshoot consistency problems, do not attempt to modify the database with any other applications. 46 • Logs: Contains all ShoreTel debugging logs. \Shoreline Data\Logs • Prompts: Contains copies of the menu prompts. \Shoreline Data\Prompts • Scripts: Contains scripts used by the Workgroup Server.
Chapter 3: ShoreWare Servers 3.4.3 Reference Registry The ShoreTel software utilizes the Windows registry to store various parameters used by the ShoreTel system. These registry keys can be found in the following registry path: HKEY_LOCAL_MACHINE\SOFTWARE\Shoreline Teleworks 3.4.4 ShoreTel Release Numbering Scheme In the ShoreTel release number schema, the first number is the major build, second is the minor build, the third is the number of the build, and the fourth number is always 0.
Reference 48 Chapter 3: ShoreWare Servers
C H A P T E R 4 ShoreGear Switches 4.1 Overview ShoreTel ShoreGear voice switches provide physical connectivity for the PSTN and analog phones, and logical connectivity for IP endpoints on a reliable, highly scalable platform for the ShoreTel call control software. The call control software runs on top of VxWorks, a realtime embedded operating system designed specifically for mission-critical applications.
Maintenance Chapter 4: ShoreGear Switches controlling the phones and trunks), but they can enhance the user experience. For example, Personal Call Manager can provide information about the call to the user's desktop. Once the call is established, TMS monitors the call and logs call information on the Call Detail Report (CDR) database. 4.2 Maintenance 4.2.1 ShoreGear Firmware Upgrades Each ShoreGear switch is shipped from the factory with the version of firmware that ShoreTel used to test the system.
Chapter 4: ShoreGear Switches 4.2.2 Maintenance ShoreGear Switch Boot Options When a ShoreGear voice switch boots, it requires an IP address to connect to the network and an application program. ShoreGear voice switches are set to use a DHCP server for an IP address and to retrieve the application from the switch’s flash memory. If a DHCP request receives no response, the switch tries a BootP request as a backup.
Maintenance Chapter 4: ShoreGear Switches Step 2 Use a terminal emulation program such as Tera Term Pro freeware to open a connection to the switch. Step 3 Apply these values to the terminal settings: • • • • • Speed: 19.2 Kbs Data bit: 8 bits Stop bit: 1 Parity: No parity Flow Control: None The CLI Main Menu The CLI main menu automatically appears at system startup. You can also invoke the menu at any time by entering a question mark (?).
Chapter 4: ShoreGear Switches 4.2.2.3 Maintenance Accessing ShoreGear CLI on the SoftSwitch To run ShoreGear CLI diagnostics on the SoftSwitch, you must create a Telnet session. ShoreGear CLI commands are listed in Section 4.3.2 on page 59. To start a SoftSwitch Telnet session on the server: Step 1 Create the following DWORD entry in HKey_Local_Machine\Software\Shoreline Teleworks\SoftSwitch: TelnetEnabled Step 2 Set the value to 1.
Maintenance Chapter 4: ShoreGear Switches If these messages were not deleted from the switch, the routing table could get cluttered with old, useless, or perhaps inaccurate information. Therefore, the default behavior for ShoreGear switches is to automatically delete any ICMP redirect messages after a period of three minutes has expired from the time of receipt.
Chapter 4: ShoreGear Switches Maintenance Check the model number on the back of the switch. If model is an IPBX, use the IPBX row. If it is SG, use the SG row.
Maintenance Chapter 4: ShoreGear Switches 0x42040 aggregates the flags “0x40 + 0x2000 + 0x40000” and instructs the switch to use DHCP to get boot parameters, disable the ShoreTel shell, and set network speed and duplex mode to 100 Mb HD. Command Description 0x0 Network speed and duplex mode auto-negotiate. 0x20 Disable login security. 0x40 Use DHCP to get boot parameters. 0x1040 Use bootp to get boot parameters. 0x2000 Disable ShoreTel shell.
Chapter 4: ShoreGear Switches 4.2.4 Maintenance ShoreGear Switch Utilities There are two tools available for diagnosing and updating the ShoreGear voice switches. The ipbxctl utility allows one to perform diagnostics and Telnet to the switch. You can use the burnflash utility to update the switch to the version of firmware compatible with the ShoreWare server software. The utilities are available in the ShoreWare Server folder: C:\Program Files\Shoreline Communications\ShoreWare Server 4.2.4.
Diagnostics Chapter 4: ShoreGear Switches Pressing the reset button on the switch resets the password to the default value of ShoreTel. The password that was active on the switch prior to the hardware reset is restored when the switch is connected to the network and receives an update from ShoreWare. To set the ShoreGear passwords, access the Edit Other Parameters panel by selecting Administration -> System Parameters -> Other from the ShoreWare Director menu. 4.2.4.
Chapter 4: ShoreGear Switches Diagnostics Step 4 Exit the remote console shell by typing: +d Step 5 Exit the remote console by typing: -> remConsoleDisconnect For SG switches, to turn on the D channel monitor: Step 1 Open a Telnet session and type: Step 2 At the remCons> prompt, type: -> pri_trace=4 -> pri_log=4 At this point, all D channel data is dumped to the screen. Step 3 When you are finished capturing data, turn the monitor off by entering: -> pri_trace=0 -> pri_log=0 4.3.
Diagnostics Chapter 4: ShoreGear Switches Command Description Notes cliStart Opens the ShoreTel command line interpreter (from a Telnet session) from serial ports only. You must reboot the switch to return to the VxWorks interface. config_status Outputs the configuration records for the switch. DEBUG_LEVEL Sets the ShoreSIP debugging flags. diagdCommands Outputs full switch diagnostic information. dial_num_dump Displays information about switch's off-system extension configuration.
Chapter 4: ShoreGear Switches Diagnostics Command Description Notes fax_debug_level Used to display fax-related events and processings such Values can be 0 or 1 (default as tone detection, fax determination, and fax redirect. is 0). fax_verbose Used to display fax/silence detection, jitter buffer freezing. and echo canceller disabling related events. flsh_getVersion Displays the firmware and bootrom versions for the switch. flsh_printBootLine Prints the boot parameters of the switch.
Diagnostics Chapter 4: ShoreGear Switches Command Description Notes ipdt_restrictTraceExts Set ipdt_debug_filter to 1. Then, use ipdt_restrictTraceExts to turn on logging on a particular extension. ifShow Displays the current configured network parameters. laa_debug_level Logs backup auto attendant signal flow. lspConList Displays switch connectivity to other switches. lsp_debug_level Displays Location Service Protocol messages that are exchanged between switches. Recommend using level 4.
Chapter 4: ShoreGear Switches Command Diagnostics Description ping "" Notes Include double quotes (“) around the IP address. pri_log=4 Begins output of D-Channel information. Must be in Remote Shell on IPBX model switches. (Recommend 4) pri_trace=4 Sets the PRI D-Channel trace debug level. Must be in Remote Shell on IPBX model switches. (Recommend 4) pri_verbose Traces a high level description of the PRI traffic sent and received by trunks on the switch.
Diagnostics Chapter 4: ShoreGear Switches Command Description Notes traceroute "" For troubleshooting network by mapping route packets Remember to include double use to traverse an IP network. quotes (“) around the target IP address. (See Section 4.3.2.4 on page 65 for details.) trunk_cco_status Displays information about switch's trunk CCOs. trunk_debug_level Sets the trunk debugging flag uaCallList Displays information about active calls and legs.
Chapter 4: ShoreGear Switches 4.3.2.3 Diagnostics Recording Audio from a Physical ShoreGear Switch Port You can capture audio output from a ShoreGear Switch physical port (e.g. trunk port) using VxWorks commands. Audio output is saved on the HQ or DVM server that controls the switch. To do so, follow the procedure below: Step 1 From the Start menu, navigate to the Control Panel > Administrative Tools and locate the IIS Manager. Step 2 Right-click on the IIS Manager and select Properties.
Diagnostics Chapter 4: ShoreGear Switches Figure 4-1 Parameter Output from Traceroute Command Description “target IP address” This parameter specifies the target IP address of the traceroute. This parameter is mandatory. IP addresses must be used and surrounded by quotes. DNS names are not supported. -C Probe on ShoreTel call control (ShoreSIP) port, using a ShoreSIP Request message, to determine if the packets flow from the switch through the network.
Chapter 4: ShoreGear Switches Diagnostics Parameter Description -w waittime specifies the period (seconds) a switch waits for a reply to a traceroute packet. The default value is 5 (seconds). Valid waittime settings range from 2 to 86400. -z pause specifies the period (milliseconds) between successive probes sent by the command. The default value is 0 (milliseconds). Valid pause settings range from 0 to 3600000.
Diagnostics Chapter 4: ShoreGear Switches Model Idle Maximum PoE Class IP560g 4.1 W 7.1 W 3 IP565g 4.2 W 6.9 W 3 BB24 2.9 W 11.5 W (with IP560 connected) 3 Table 4-7 Power usage and class of ShoreTel IP Phones: For example, when 24 IP560 phones are plugged into a switch, the maximum power requirement could reach 153.6 W (24 phones x 6.4W/phone). 68 • The value in the Maximum column in Table 4-7 is normally a spike – typically during bootup.
C H A P T E R 5 Voicemail Model Switches 5.1 Introduction Voicemail Model Switches are ShoreGear switches that provide voicemail services and access to auto attendant menus for extensions hosted by the switch. Voicemail Model (V Model) switches provide local access to voicemail while being controlled by a Distributed server at a different location. Voicemail Model switches store voicemail in Compact Flash (CF) cards.
Utilities Chapter 5: Voicemail Model Switches • During a switch boot, UBOOT is accessed by typing a key immediate after the autoboot. To access ShoreGear utilities through the Maintenance: Step 1 Connect a serial cable between a personal computer and the ShoreGear switch. Step 2 Use a terminal emulation program, such as Tera Term Pro freeware, to open a connection to the switch. Step 3 Apply these values to the terminal settings: • • • • • Speed: 19.
Chapter 5: Voicemail Model Switches 5.2.1.3 Figure 5-1 PuTTY Configuration panel Figure 5-2 PuTTY Command Prompt window Utilities Accessing Utilities from an MS Windows Server Headquarters and distributed services contain executable files that access Voicemail model switches. On a normally installed server, utility commands are located at C:\Program Files\Shoreline Communications\ShoreWare Server. Commands that you can perform from a server through MS windows include: • svccli – refer to Section 5.
Utilities 5.2.2 Chapter 5: Voicemail Model Switches Switch Utilities A set of command line interface (CLI) commands supports various operations. The commands to backup and restore voicemail, stop or start services and groups, format and CF cards, among other operations. 5.2.2.1 UBOOT UBOOT is the boot loader for Voicemail Model switches. The UBOOT environment is accessed from a terminal emulator through the serial port when the switch is booted.
Chapter 5: Voicemail Model Switches Figure 5-3 5.2.2.3 Utilities STCLI Login and Main Menu CLI The CLI interface accesses diagnostic tools, manipulates debug setting levels, and displays system information. Section 5.5.3 describes CLI commands. For security purposes, the Services Manager accepts requests from only a CLI that is running on the local host, the controlling Distributed server, or the Main ShoreTel server. • To access CLI, open a Linux BASH shell, as described in Section 5.2.
Utilities 5.2.2.5 Chapter 5: Voicemail Model Switches regedit Regedit, a ShoreTel utility that modifies Registry-type data structures in the switch, is accessible through the Root account. V Model Switches have a Registry similar to Windows Servers. The Registry is a ShoreTel construct, not part of Linux. To edit the Registry, log in as root and run the RegEdit command line tool from the bash shell.
Chapter 5: Voicemail Model Switches 5.3 Booting and Restarting 5.3.1 Description Booting and Restarting Rebooting and restarting V model switches have different scopes. • Rebooting a V model switch also reboots the Linux kernel and everything that a kernel reboot entails. A reboot takes much longer than a restart. • Restarting a V model switch only the reboots the ShoreGear application layer. On ShoreGear switches running on VxWorks, rebooting and restarting are identical.
Booting and Restarting Chapter 5: Voicemail Model Switches Step 6 After completing changes to the configuration, type Exit to close the CLI. Step 7 Reboot the switch. 5.3.3 Reboot Methods 5.3.3.1 Flash Boot The standard method for booting a ShoreGear voice switch is to boot from the switch’s flash memory. When a ShoreGear switch is first powered on, it reads the boot parameters stored on the boot ROM, which instructs the switch to load software from flash memory.
Chapter 5: Voicemail Model Switches 5.4 Diagnostics and Repair 5.4.1 Using Switch Trunk Debug Tools Diagnostics and Repair Trunk_debug_level is a switch setting that identifies trunk events from the switch’s perspective. Since ShoreTel applications manipulate dialed digit strings for both incoming and outgoing calls, the trunk debugger is typically used to validate the traffic between the CO and the switch. The recommended trunk debug level is 4. Step 1 Access the CLI shell, as described in Figure 5.
Diagnostics and Repair Chapter 5: Voicemail Model Switches Step 6 When you are finished capturing data, the file can be processed using an Ethernet packet analyzer, such as Ethereal or WireShark. 5.4.3 Recording Audio from a Switch Port You can capture audio output from a ShoreGear Switch physical port (e.g. trunk port) using a CLI command. Audio output is saved on the HQ or DVM server that controls the switch.
Chapter 5: Voicemail Model Switches Diagnostics and Repair Traceroute displays information about the number of hops, host IP addresses, and the amount of time required for each hop. Table 5-1 lists the parameters that can be use with the traceroute command when executing the command: Parameter Description “target IP address” This parameter specifies the target IP address of the traceroute. This parameter is mandatory. IP addresses must be used and surrounded by quotes. DNS names are not supported.
Reference Chapter 5: Voicemail Model Switches To format the compact flash: Step 1 Open SVCCLI Step 2 Enter formatcf on the command line. 5.5 Reference 5.5.1 STCLI Command Descriptions The following lists STCLI commands. Refer to Section 5.2.2.2 for a description of STCLI. • Option 0 To exit the main menu of STCLI and return to the Linux prompt, a user enters a 0 at the STCLI prompt. Because 0 can be an option for some parameter settings, it does not always work as an escape.
Chapter 5: Voicemail Model Switches Reference One very significant configuration decision is whether to enable DHCP or static IP address configuration. If the administrator chooses static (manual) configuration by disabling DHCP, then all parameters displayed by option 2 (that can be configured) must be manually configured through option 3. A static configuration is persistent and is preserved across upgrades.
Reference 5.5.2 Chapter 5: Voicemail Model Switches SVCCLI Command Descriptions The following is a list of SVCCLI commands. Refer to Section 5.2.2.2 for a description of SVCCLI. • ? or help The ? or help command displays a list of all commands and the syntax of each. The command takes no parameters (such as an individual command name.
Chapter 5: Voicemail Model Switches Reference mail server is stopped. Also, the restore operation can by started from the SVCCLI only.) If automatic backup is disabled in the ShoreWare Director, backupvm still triggers the backup but only if backup has been configured in the Director. Whether for a scheduled or an on-demand backup, pre-configuration of the backup target is necessary. For a description of how to configure an FTP server to be the target of the backup, see ShoreTel Administration Guide.
Reference Chapter 5: Voicemail Model Switches not completely turned off. To enable any disabled groups, use the enablegroup command. This command is primarily for trouble shooting. During normal operation, if a group of services fails, the system automatically tries to restart the stopped services. However, for troubleshooting purposes, it can be important for the group to remain inactive.
Chapter 5: Voicemail Model Switches Reference • getsvcstatus - Get service status: The getsvcstatus command displays details about all services on the switch. Regardless of the state of a service, this command displays it. (Therefore, it also shows whether a service even exists.) The command can display a particular service or all services. A service name is case-sensitive, so it must be entered exactly. To see the spelling of a service name, use the all or (*) argument getsvcstatus.
Reference Chapter 5: Voicemail Model Switches • q (or Crtl-c) - Quit SVCCLI: Entering the letter q or doing a Ctrl-c terminates the SVCCLI and returns the user to the Linux CLI. Syntax: q or Ctrl-c • reboot [idle] - Reboot (if switch is idle): The reboot command causes the V model switch to reboot from NAND memory. With the optional idle argument, the reboot happens only if the switch is idle. Syntax: reboot [idle] Rebooting a V model switch and restarting a V model switch have different scopes.
Chapter 5: Voicemail Model Switches 5.5.3 Reference CLI Table 5-2 lists the CLI commands. Refer to Section 5.2.2.3 for a description of CLI. Command Description adm_debug_level Logs admission control and bandwidth manager signal =2 logs more diagnostics. flow onto serial port. adm_diag_level Logs admission control and bandwidth manager signal =2 logs more diagnostics. flow into IPBX log. arpShow and arptabShow Displays the ARP table.
Reference Chapter 5: Voicemail Model Switches Command Description eval_adm_var Displays information about switch's own bandwidth usage. eval_bwm_var Displays information about total and available bandwidth. ext_bca_status Displays active BCA calls along with call stack usage information. ext_cco_status Displays information the switch's extension CCOs. ext_conf_status Displays MakeMe conference port status. ext_debug_level1 Logs extension CCO configuration.
Chapter 5: Voicemail Model Switches Reference Command Description ipdt_dumpExtensions Dumps information for all extensions controlled by the switch and the information for monitored extensions and MAE (BCA) extensions that are in the same switch and in the different switches. ipdt_dumpExtCK Dumps information for call keys on the extension. Useful for troubleshooting LED patterns and icon issues. ipdt_resetExtDisplay Redisplay on the extension.
Reference Chapter 5: Voicemail Model Switches Command Description Notes msps 8 Displays media stream statistics. Use only when directed by ShoreTel. msps 16 Displays media stream statistics. Use only when directed by ShoreTel. mwi_debug_level Logs message waiting indicator setting call flow. ping "" Include double quotes (“) around the IP address. pri_log=4 Begins output of D-Channel information. Must be in Remote Shell on IPBX model switches.
Chapter 5: Voicemail Model Switches Reference Command Description Notes t2t_debug_level Logs trunk interval information like silence, trunk name, trunk state, etc. tcpstatShow Displays TCP statistics. trans_debug Logs ShoreSIP transactions. traceroute "" For troubleshooting network by mapping route packets Include double quotes (“) use to traverse an IP network. around the target IP address. trunk_cco_status Displays information about switch's trunk CCOs.
Reference Chapter 5: Voicemail Model Switches Comman d Parameters Description Comments lserv List information about all servers. lsys List voicemail system parameters. lsmtp List status of distributed voice mail. ltapi List status of TAPI lines opened by voice mail. msinfo Dump voice mail internal table to the voice mail log. openm # # = mail box Open specified mail box. psinfo Dump port server information to the voice mail log. purge Remove message in the deleted queue.
Chapter 5: Voicemail Model Switches Parameter Description Flash Boot FTP Boot script Path and filename of bootscript file tskl/bootflsh.txt tskl/bootscrp.txt serverip IP address of host from which FTP transfer retrives the OS image. xxx.xxx.xxx.xxx xxx.xxx.xxx.xxx user User name of FTP account. default: anonymous default: anonymous Table 5-4 5.5.5.
Reference Chapter 5: Voicemail Model Switches Command Description -diag Sends switch state information. By default, the system puts this information in the same folder where ipbxctl utility is running. This may be distruptive to normal switch function. Use this command only for diagnostic functions, not for reporting. -reset Clears all flash memory. Returns switch to factory defaults. -traceroute Network troubleshooting tool.
Chapter 5: Voicemail Model Switches — — — — — — — — — — — — — — — Reference auto_onhook_for_hold busy_all_huntgroups disable_oae_over_sip display_hunt_group_on_phone fastblink_held_bca_call give_bca_reminder_ring onhook_dialing_for_IP110 rtcp_enabled send_3_1_khz_audio send_bca_cid send_ecma_rose_qsig send_isdn_setup_sending_complete sorted_trunks timeout_icmp_redirect timeout_overhead_paging • Telephony Management Server (TMS) Registry Keys — — — — CDRDataExpiration CDRDataCacheSize LogAssertsAsNTEven
Reference Chapter 5: Voicemail Model Switches 5.5.9 ShoreWare File System 5.5.9.1 Server Files The following list identifies the directories where the ShoreWare server installs its files. The server installs files with default access permissions. (System administrators may want to ensure a more secure environment.) The Windows System user and the IPBX user created by the ShoreTel installer require full access to all the ShoreWare directories. All other users can be granted access on an asneeded basis.
C H A P T E R 6 IP Endpoints 6.1 Overview The ShoreTel system manages calls and applications for three types of IP endpoints: IP phones, SoftPhones, and conference bridges. IP endpoints are identified by IP address and can exist anywhere on the network. All IP endpoints are supported by ShoreGear switches, which must have sufficient capacity for all the IP endpoints in the system. IP endpoints are configured in the system with ShoreWare Director.
Overview 6.1.1.2 Chapter 6: IP Endpoints IP Phone Failover IP phones can be optionally configured to send a heartbeat to their ShoreGear switch every four minutes. If an IP phone cannot communicate with its switch, the phone automatically connects to another switch located at the same site. For IP phone failover to be effective, the system must be planned with sufficient excess capacity to handle phones from at least one switch during a failover event.
Chapter 6: IP Endpoints Overview Configuration Switch(es) In a DHCP environment, when an IP phone is booted, it receives the IP address of the DHCP and ShoreWare server from the configuration switch. Each system has at least one configuration switch for this purpose. The IP addresses of these switches are downloaded to the IP phones whenever the IP phones are booted. If you have configured the IP phones to boot without a DHCP server, you must set the IP address of the configuration switch manually.
Maintenance 6.1.2 Chapter 6: IP Endpoints Boot Process ShoreTel IP phones are preconfigured by ShoreTel to work in conjunction with your ShoreTel system and your network’s Dynamic Host Configuration Protocol (DHCP) server. Once the servers are configured, you simply plug the phones into the network and they are automatically added to your ShoreTel system. Once the IP phone has the DHCP and FTP server IP addresses, it downloads the application and configuration files from the FTP server.
Chapter 6: IP Endpoints 6.3.2 Diagnostics Onscreen Error Messages Any time a user action results in an error being returned by TAPI, the error is displayed on the IP phone display for six seconds (one North American ring cycle). The error message can be dismissed sooner by pressing the “OK” soft key. 6.3.3 Diagnostic and Failure Messages The table below outlines the diagnostic and failure messages that may be displayed on ShoreTel IP phones.
Diagnostics Chapter 6: IP Endpoints Display Message Interpretation 10 Mbps/Ethernet 10 Mbps Ethernet speed in use Request Service (for IP110) Requesting Service (for others) Being requesting service from MGC No Service MGC service is unavailable Table 6-1 6.3.
Chapter 6: IP Endpoints Diagnostics Step e Type ext_iphone_status and press ENTER. Wait for 5 seconds and capture the returned information. Wait an additional 30 seconds and capture any additional output from the switch. Step f Type mgcp_msg_debug=0 to turn off MGCP trace. Step 7 Restart the IP phone by either unplugging the data cable and reconnecting, or holding down the volume keys, the hold button, and the second soft key directly above the hold button for 5 seconds to initiate a restart of the phone.
Diagnostics Chapter 6: IP Endpoints Step 1 Telnet into the switch. Step 2 Type the following command. ipdt_debug_level = -1 Step 3 Logging output appears on the screen. You can use a software application, such as TeraTerm to capture the output and save it in a text file. Details: • IPDT logging should be enabled for short periods of time because the feature generates large amounts of data that consumes CPU cycles on the switch and slow it down.
Chapter 6: IP Endpoints Diagnostics Function Argument name Argument Type Purpose ipdt_dumpExtCalls extension number string lists all calls on the given extension. Works for "foreign extensions" too - that is, extensions whose call info is supplied by IPDS ipdt_dumpCCOCalls CCOID integer same as above, using CCOID as key; native extensions only. ipdt_dumpExtCfg extension number string lists configuration and extension status for extension.
Diagnostics Chapter 6: IP Endpoints Prompt Value Clear all values? Press #. (No.) DHCP=ON Press * and #. IP= Enter the IP address for the phone. Press #. Subnet= Enter the subnet mask. Press #. Gateway= Enter the gateway IP address. Press #. FTP= Enter the IP address of your ShoreWare server. Press #. MGC= Press #. (The phone will obtain the address from configuration files on the ShoreWare server.) SNTP= Enter the IP address of your time server. Press #. 802.1Q Tagging=OFF Press #.
Chapter 6: IP Endpoints 6.3.8 Diagnostics & Config for IP110/115/212k/230/530/560/560g Resetting the IP110/115/212k/230/530/560/560g To reset the phone: Step 1 With the phone on hook, press the MUTE key followed by 73738# (RESET#). The phone will reboot. 6.4 Diagnostics & Config for IP110/115/212k/230/ 530/560/560g 6.4.1 Boot Configuration Operation Upon booting, IP phones use the FTP server address to acquire their configuration specifications.
Diagnostics & Config for IP110/115/212k/230/530/560/560g Chapter 6: IP Endpoints Name on Top ShorePhone Name of Phone Model Name on Barcode Base Configuration Label Underside of Phone Name Custom File Name IP 230 ShoreTel 230 SEV shore_sev.txt sevcustom.txt IP 265 ShoreTel 265 S36 shore_s36.txt s36custom.txt IP 530 ShoreTel 530 S2 shore_s2.txt s2custom.txt IP 560 ShoreTel 560 S6 shore_s6.txt s6custom.txt IP 560g ShoreTel 560g S6G shore_s6g.txt s6gcustom.
Chapter 6: IP Endpoints Diagnostics & Config for IP110/115/212k/230/530/560/560g HeadsetLevels (applies to phones using release 3.0.0): 5157,183,258,365,516,728,1029,1631,2303,3254,4596,430,13,13 HeadsetLevels (applies to phones using release 3.0.1): 5157,92,129,183,258,364,515,816,1152,1627,2298,430,13,13 To check which release your phone is using, press the Mute button while the phone is on-hook. Then, dial I-N-F-O on the keypad and press #.
Diagnostics & Config for IP110/115/212k/230/530/560/560g Chapter 6: IP Endpoints HeadsetLevels: 6144,183,258,365,516,728,1029,1631,2303,3254,4596,459,13,13 Minimum gain values are 0 and maximum are 32536. Setting values very high may saturate the speaker and create poor sound quality. You can change gains on an individual phone by changing the configuration files and then rebooting that phone. But eventually all phones on the system will obtain these values when they reboot.
Chapter 6: IP Endpoints Diagnostics & Config for IP110/115/212k/230/530/560/560g Source Abbreviation in Table Configuration File CFG Manual Entry Using SETUP MAN MGCP Message MGCP Table 6-6 Source File Abbreviations Parameter Value Type Value Source 5004Enable Up to 1 ASCII This enables or disables the special Shoretel use of port CFG, MGCP 1 character 5004 for RTP traffic.
Diagnostics & Config for IP110/115/212k/230/530/560/560g Parameter Value Type DscpAudio Value Chapter 6: IP Endpoints Source Default Up to 2 ASCII Differentiated services code point for audio packets. characters Allowed values of 0 to 63. CDG 0 DscpSignaling Up to 2 ASCII Differentiated services code point for audio packets. characters Allowed values of 0 to 63.
Chapter 6: IP Endpoints Diagnostics & Config for IP110/115/212k/230/530/560/560g Parameter Value Type Value GreyLevels Up to 3 ASCII Grey level setting for the middle grey levels on the Characters IP530 and IP560 only. Source Default CFG 1,1 CFG 0 CFG "iconpixmap.
Diagnostics & Config for IP110/115/212k/230/530/560/560g Chapter 6: IP Endpoints Parameter Value Type Value Source Layer2Tagging 1 ASCII character 802.1Q tagging enable on Port 1 SSON, CFG, 0 MAN 0=Disable Default 1=Enable Layer2Signaling 1 ASCII character Layer 2 signaling priority values from 0 to 7. CFG MaxJitter Up to 4 ASCII The maximum value that the jitter buffer may be CFG characters allowed to grow. Valid values are 10 to 300 mS in 1 mS steps.
Chapter 6: IP Endpoints Diagnostics & Config for IP110/115/212k/230/530/560/560g Parameter Value Type Value RtpBase Up to 5 ASCII This is the base port from which the phone transmits characters and receives media. Source Default CFG 3000 The valid range should be an even number from 3000 to 65408. 65408 is the highest even 16 bit number that allows enough headroom for the 64 RTP and 64 RTCP ports that are reserved when you establish an RTP base value.
Diagnostics & Config for IP110/115/212k/230/530/560/560g Chapter 6: IP Endpoints Parameter Value Type Value Source Default SubNetMask Dotted Decimal ASCII Network Mask for the telephone. On boot, the phone checks for a non-zero NV value, and if one is present it is used. DHCP, MAN 0.0.0.0 SysLogInfo Up to 32 ASCII Characters IP Address, module, verbose level, facility code, and output device of the SysLog function. The port number may be optionally identified and appended to the IP address.
Chapter 6: IP Endpoints 6.4.4 Diagnostics & Config for IP110/115/212k/230/530/560/560g DHCP Site Specific Options Parameters may be set from within a DHCP ACK message in the site specific option field (default is 156 but it may be modified with the SiteOption parameter). These parameters may be specified in the site specific option field: FtpServers, Country, Language, Layer2Tagging, VlanId Each parameter should be enclosed in quotes, and multiple parameters are separated by a comma.
Diagnostics & Config for IP110/115/212k/230/530/560/560g Chapter 6: IP Endpoints Access Sequence Mnemonic Procedure Description Mute 4636# INFO Display the following information sequentially on the top and bottom lines of the display. All data is retrieved from the currently active configuration. Use * to exit and # to go to the next item. Phone returns to normal operation after the last screen.
Chapter 6: IP Endpoints Diagnostics & Config for IP110/115/212k/230/530/560/560g Access Sequence Mnemonic Procedure Description Mute7464# PING The phone will prompt for an IP address and then ping that IP address 5 times and report the result after 10 seconds. Mute25327# CLEAR A shortcut for enabling DHCP. Doesn’t do anything else and is not password protected (only SETUP is). This command is present in the event someone hijacks the phone using the SETUP command.
Diagnostics & Config for IP110/115/212k/230/530/560/560g Chapter 6: IP Endpoints After the phonectl command, the user is prompted to enter a password. After the user enters the correct password, the device permits access to executables that configure or diagnose the respective device. CLI passwords are configurable only through Director. The default password is ShoreTel. 6.4.5.1 Configuring syslog Functionality for the ShoreTel IP Phones Several commands are used to set up syslog functionality.
Chapter 6: IP Endpoints Diagnostics & Config for IP110/115/212k/230/530/560/560g setServerIP The setServerIP command sets the server’s IP address and points to the location where messages are to be logged. Usage Prompt:\phonectl -setServerIP [newServerIP] [destIP] Example Prompt:\phonectl -setServerIP 192.168.0.3 192.168.0.170 Parameters newServerIP is the address of the computer running the syslog server application. destIP is the IP address of the destination IP phone to which the command is sent.
Diagnostics & Config for IP110/115/212k/230/530/560/560g Chapter 6: IP Endpoints Parameters moduleNum is the IP address of the destination IP phone the command is sent to. destIP is the IP address of the destination IP phone the command is sent to. You will retrieve the log level settings for this phone. Table 6-13 showLogLevel command showConnInfo The showConnInfo command shows information about connections created by MGCP_create messages.
Chapter 6: IP Endpoints 6.5 ShoreTel Conference Bridges ShoreTel Conference Bridges The ShoreTel system interfaces with the ShoreTel Conference Bridge using IP phone ports to facilitate call control and media between the two systems. To the ShoreTel system, the ShoreTel Conference Bridge is 12, 24, 48, or 96 IP phones. The ShoreTel system has the same requirements for conference bridges as for IP phones.
Reference Chapter 6: IP Endpoints If the Office Anywhere option is enabled, PCM waits for several seconds for a corresponding IP phone port to appear in the configuration database. If this times out, a warning message is displayed in the SoftPhone status bar. When the SoftPhone or Personal Call Manager is closed, the Office Anywhere operation is reversed to return the user to his or her home port.
Chapter 6: IP Endpoints 6.6.2 Reference Manually Configuring the ShorePhone-IP100 The IP phones require configuration files in the inetpub\ftproot directory of the ShoreWare server. These files contain the configuration parameters and point to the application that is downloaded to the IP phone every time it boots. There is a master configuration file (00000000000.cfg) that provides the path to the phone application file and lists application files used to configure the phones.
Reference Chapter 6: IP Endpoints • • Volume – Volume + Hold down these keys until the display shows that the IP phone is rebooting. Middle Blank Key Hold Vol +, Vol - Figure 6-1 Reboot Keys on the ShorePhone IP Phone During the boot process, the phone displays an option to enter the setup menu by pressing one of the soft keys (see Figure 6-2). To enter the setup menu, press the soft key below SETUP on the display. 6.6.3.
Chapter 6: IP Endpoints Key Description Scroll and Select Use these keys to scroll through menu items and options. For some options, you can use the top and bottom arrow keys to skip to the first or last parameter in a range. The leftarrow key functions as a backspace key. Soft Keys The function of these keys changes with the current menu. The display shows the function of the active soft keys.
Reference Chapter 6: IP Endpoints tcpIpApp.sntp.daylightSavings.start.date="8" tcpIpApp.sntp.daylightSavings.start.time="2" tcpIpApp.sntp.daylightSavings.start.dayOfWeek="1" tcpIpApp.sntp.daylightSavings.start.dayOfWeek.lastInMonth="0" tcpIpApp.sntp.daylightSavings.stop.month="11" tcpIpApp.sntp.daylightSavings.stop.date="1" tcpIpApp.sntp.daylightSavings.stop.time="2" tcpIpApp.sntp.daylightSavings.stop.dayOfWeek="1" tcpIpApp.sntp.daylightSavings.stop.dayOfWeek.
Chapter 6: IP Endpoints Reference Option Name Value Description Server Type FTP, Trivial FTP When set to FTP, the IP phone uses the File Transfer Protocol (FTP) to obtain configuration and application files at boot time. When set to Trivial FTP, the IP phone uses the Trivial File Transfer Protocol to obtain configuration and application files at boot time. To configure the phone to use the ShoreWare server as its boot server, the Server Type is configured to FTP.
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C H A P T E R 7 ShoreTel Client Applications 7.1 Overview This chapter provides technical background information about the ShoreTel Call Manager application suite. 7.1.1 Call Manager Application Suite The Call Manager suite includes: 7.1.2 • Different functional versions of the Call Manager client application: Personal, Professional, Workgroup Agent, Workgroup Supervisor, and Operator. • Call Monitor software, including the Agent and Queue monitors.
Diagnostics Chapter 7: ShoreTel Client Applications STCfgApp.cpl Call Manager Control Panel application. SendLogs.exe Sends client logs to ShoreTel Customer Support. STMapiRd.exe Reads MAPI contacts and loads them into Call Manager. CSISCMgr.exe Client-side CSIS component. TAPISRV.exe/ SvcHost.exe Microsoft TAPI applications. RPCTSP.TSP TAPI Service Provider. Table 7-1 7.1.2.
Chapter 7: ShoreTel Client Applications Diagnostics This initial data store provides Call Manager with enough information to perform highlevel tasks that include displaying call information and permitting the user to place and manage calls. Normally, Call Manager locates the cached data and loads it while waiting for login to complete. After login, Call Manager updates the configuration information while it runs on the user’s PC.
Diagnostics Chapter 7: ShoreTel Client Applications Figure 7-1 Phone and Modem Options, Advanced Tab Figure 7-2 ShoreTel Remote TSP, Device Tab Exit all ShoreTel applications. (Make sure CSISCMgr.exe exits. If it fails to quit, log out of Windows.) Step 3 Open the Windows Task Manager and confirm that no ShoreTel applications are running. If applications are running, use Task Manager to stop the applications in the order listed below. (If unsuccessful, wait for a brief period and try again.
Chapter 7: ShoreTel Client Applications Diagnostics STCHost.exe STMapiRd.exe CSISCMgr.exe 7.2.2 Troubleshooting Telephony Problems The following symptoms may indicate a telephony problem: • • • • • On-hook/off-hook indicator is inaccurate. No call information is displayed for incoming calls. The user is unable to place an outgoing call. Nonexistent call information is displayed in the client. The user cannot perform a basic operation such as transferring an active call.
Diagnostics Chapter 7: ShoreTel Client Applications If no line device appears with the user statistics, TAPI is not working properly. Either the Call Manager was installed incorrectly, or the TAPI Service Provider has been removed or corrupted. Reinstall the client software to correct the problem. Step 2 Use the Windows phone dialer to confirm that TMS or Remote TSP is down. Start the Windows phone dialer (dialer.exe). From the Tools menu, choose Connect Using.
Chapter 7: ShoreTel Client Applications Diagnostics Step 3 Use the trunk debugger to identify what the CO sent to the switch. 7.2.5 Troubleshooting Configuration Problems The following symptoms may indicate configuration issues: • A Server Unavailable message appears when the user attempts to change his or her call handling or headset mode. • Unable to use Configure ShoreTel System via Call Manager’s Options menu, or unable to access “ShoreTel System” from Windows’ Control Panel.
Diagnostics 7.2.7 Chapter 7: ShoreTel Client Applications Using the History File Call Manager stores all history data in the text file History.txt, which is a valuable resource for troubleshooting application problems. 7.2.7.1 Locating the History File The file is located in \ShoreWare Client\. An example path: C:\Documents and Settings\mtovino\Application Data\ShoreWare Client\Mtovino\history.txt On other platforms, the file is located in \.
Chapter 7: ShoreTel Client Applications 7.2.8.3 Reference Collecting Logs To collect logs to send to ShoreTel Customer Support, use the SendLogs utility. From the Start menu, go to Programs/Shoreline Communications/Support/Send Client Logs. A wizard guides you through the rest of the process. 7.3 Reference 7.3.1 Call Activity Log File Call Manager saves all call activity logs to the file history.txt.
Reference Chapter 7: ShoreTel Client Applications Activates Microsoft Outlook contact import and popping, regardless of any other settings. –p Use this command flag in conjunction with –n. -vm Runs the Voice Mail Viewer. (A shortcut appears on Start menu.) -cpl Runs the Control Panel applet. -amon Runs the Agent Monitor. -qmon Runs the Queue Monitor. (Only if the user is a member of a workgroup.
Chapter 7: ShoreTel Client Applications Reference The Setup Wizard appears the first time Personal Call Manager runs on any PC. It reappears if a user cancels the Wizard before completing the configuration, or installs Microsoft Outlook at a later date.
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A P P E N D I X A Event Codes This appendix provides a comprehensive table of ShoreTel event codes. Organized by error type and sorted by event ID numbers, the tables are a valuable resource for troubleshooting events reported by the ShoreTel system. A.1 Event Types The tables list event types according to component functions of the ShoreTel telephony system: • • • • • • • • • • • • • • • A.
Using the Event Code Tables A.2.2 Chapter A: Event Codes About Severity Levels Each event is assigned one of three levels of severity. The table below provides a guide to the severity levels in the tables. Severity level Explanation Information Reports status. Indicates normal operation, or a transition between normal operating states. Typically, no action is required. Error Reports an exception to normal operations.
Chapter A: Event Codes A.3 ID 100 Switches Switches Severity Level Error Message Cause Action Switch : Event message lost, queue overflow. The ShoreGear switch is receiving too many events from the NT Server. Possibly caused by an application problem on the ShoreWare server. Check the ShoreWare server for events that might indicate an application problem. If problem persists, return for repair.
Switches ID Chapter A: Event Codes Severity Level Message Cause Action 111 Information Switch : Trunk on port is back in service. The trunk line is again functional and has been placed back in service. No action. 112 Information Switch : Trunk on port has been put back in service by the administrator. The system administrator has put the trunk back in service. No action.
Chapter A: Event Codes ID 127 130 131 Severity Level Error Switches Message Switch : Failed to forward call on from to . Error Error Cause Action The call cannot be forwarded to Confirm that the specified the specified extension. extension's call handling mode configuration is valid.
Switches ID Chapter A: Event Codes Severity Level Message Cause Action 146 Information Switch : Echo train grade A port . The echo suppression software is properly configured. No action. 147 Information Switch : Echo train grade C port . The echo suppression software is properly configured. No action.
Chapter A: Event Codes ID 159 Severity Level Error Switches Message Cause Action Switch : DHCP IP address mismatch: Existing address: Offered address: Fatal Error... Rebooting . The IP address currently stored in the switch’s flash memory is not the same as the address that DHCP is trying to assign to it. In ShoreWare Director, display the Switches page and open the switch’s record.
Switches ID 170 Chapter A: Event Codes Severity Level Warning Message Switch : Operating temperature: above normal. Cause The internal operating temperature of the switch is above the acceptable range. Action Check if the event is accompanied by Event 166. If so, replace the switch. If the fan is working properly, check the environment in which the switch is operating to confirm that it is capable of supporting a temperature range within the switch’s operating parameters.
Chapter A: Event Codes ID 179 Severity Level Error Switches Message 1.5V too high: value = d.dV Cause Action Board failure Return for repair. Board failure Return for repair. Board failure Return for repair. Board failure Return for repair. Board failure Return for repair. Board failure Return for repair. Board failure Return for repair. Board failure Return for repair. Board failure Return for repair. 1.5V too low: value = d.dV 180 Error 1.6V too high: value = d.dV 1.
Switches ID 1306 Chapter A: Event Codes Severity Level Warning Message Switch : Call could not be completed due to insufficient network bandwidth between sites. Cause Action An attempted call has exceeded the limit on the number of media streams allowed for multiple sites. From ShoreTel Director, open the Site Parameters page and check the number of media streams specified for the "Other Number of Media Streams for Multi_Site" parameter.
Chapter A: Event Codes Switches ID Severity Level 1317 Information Switch : ShoreTel Software Telephony Switch Starting. 1319 Warning Switch : Emergency Services Call called for help. on port from user at . 1320 Error Switch : SoftSwitch Cannot Start: Logger Failed.
Switches Chapter A: Event Codes ID Severity Level 1338 Information Switch : Using PSTN failover to reach extension from extension , reason . PSTN failover feature has been invoked. Verify network connectivity between sites. 1339 Error Switch : . A request to record a call has failed.
Chapter A: Event Codes A.4 ID 200 TMS TMS Severity Level Message Error Cause TMS Assertion Failure: . TMS has encountered a nonfatal error. Action Restart the TMS service. Contact ShoreTel Customer Support and submit a support incident. 201 Information ShoreTel-TMS service started. Version: . The TMS service has started. No action. 202 Information ShoreTel-TMS service stopped. The TMS service has stopped. No action.
TMS ID 211 Chapter A: Event Codes Severity Level Warning Message Switch booted via FTP. Possible switch firmware corruption. A failure experienced during firmware upgrade will leave a switch booting via FTP instead of from its firmware. Cause The switch is no longer able to boot from flash memory and is now booting via FTP. Action Reburn flash memory.
Chapter A: Event Codes ID 223 Severity Level TMS Message Warning Cause Detected an unexpected configuration change. This may indicate that TMS was not notified of a change. The configuration inconsistency has been corrected. TMS has corrected a configuration mismatch it detected on a switch. The TMS service has started. No action. 227 Information ShoreTel-TMS service starting. Version: 230 Warning TMS was unable to find an TMS failed to detect a TCP/IP network interface.
TMS ID Chapter A: Event Codes Severity Level Message Cause Action 238 Warning TAPI connection with login from denied access to extension . A user’s remote TSP configuration tried to get ownership access to an extension the user does not own. Contact the user and help him or her correct the client configuration.
Chapter A: Event Codes ID 248 249 251 252 Severity Level TMS Message Information Information Information Information Cause Action Failed to write to the log file (Error Code = ). Further logging will be suspended until midnight or service restart. The ShoreWare log files collect diagnostics and are not required for correct system behavior. TMS failed to write to a log files.
TMS ID Chapter A: Event Codes Severity Level Message Cause Action 255 Warning The configuration database does not list this server as a configured ShoreWare server. The Telephony Management Services on this system will remain in stand-by and will not be fully available while this condition is present. The ShoreWare Director configuration of servers should be checked for correctness.
Chapter A: Event Codes ID Severity Level TMS Message Cause Action 259 Information The ShoreWare Telephony Management Service is reinitializing because new configuration changes have occurred. When administrator changes No action needed the IP address of a remote server, The ShoreWare Telephony Management Service on that remote server will be reinitialized with the new IP address. This event indicates the start of reinitialization process.
Voice Mail A.5 ID Chapter A: Event Codes Voice Mail Severity Level Message Cause Action 401 Information Voice Mail Port Manager starting.Version: . The Voice Mail Port Manager service has started. No action. 402 Information Voice Mail Port Manager stopping. The Voice Mail Port Manager service has stopped. No action if the service was intentionally stopped by a user.
Chapter A: Event Codes ID Severity Level Voice Mail Message Cause Action 418 Error An error occurred during the delivery of an AMIS message from %2 to %3 for AMIS System ID %1, which prevents retrying delivery at a later time. The message has been deleted. 419 Error An error occurred during the delivery of an AMIS message from %2 to %3 (AMIS System ID:mailbox), and the system has tried %1 times to deliver this message.
Voice Mail Chapter A: Event Codes ID Severity Level 1005 Information Message Voice Mail disk usage is greater than 90 percent. Cause The hard drive on which the message storage directory \shoreline data\vms resides is nearly full. Action Free up disk space on the hard drive where \shoreline data\vms resides. When no disk space remains, Voice Mail will be unable to store new messages. This error appears once each day when the system disk is more than 90% full.
Chapter A: Event Codes ID 1015 Severity Level Voice Mail Message Error All Voice Mail Message Server threads in use. Cause The mail server no longer has access to resources. Action This event corresponds to a logged NT event indicating serious problems that can prevent clients from retrieving voice mail. Contact ShoreTel Customer Support and be prepared to provide the voice mail log files for further analysis.
Voice Mail ID 1111 1112 Chapter A: Event Codes Severity Level Message Information Information Cause Removed millisecond message. Messages from callers must be at least milliseconds to send. The message was too short to retain. Message notification could not open phrase libraries. Error . The voice mail system could not locate system prompts. Action Error is no longer logged.
Chapter A: Event Codes A.6 TDI Media TDI Media ID Severity Level 2100 Information ShoreWare Media Driver started.Version: . The ShoreWare Media Driver has started. No action. 2101 Information ShoreWare Media Driver has stopped. The ShoreWare Media Driver has stopped. No action. 2102 Error ShoreWare Media Driver failed to start. . The ShoreWare Media Driver failed to start.
TDI Media ID Severity Level Chapter A: Event Codes Message Cause Action 2107 Error ShoreWare Media Driver is unable to bind all media channels within the configured UDP port range. Either the UDP port range given is not sufficient, or some of the UDP ports are being used by other components in this system. The UDP ports to be used by the Media Driver can be configured using the registry by giving the range of UDP ports.
Chapter A: Event Codes A.7 Event Watch Event Watch ID Severity Level 1200 Information The Event Watch service has successfully started. No action. 1201 Information The Event Watch service has successfully stopped. No action.
Configuration Administration A.8 ID 900 Chapter A: Event Codes Configuration Administration Severity Level Message Information User successfully logged in. Cause The specified user has logged into ShoreTel Director. Action No action. A user history is maintained for auditing purposes. 901 Information Table A-7 170 User failed to log in. The specified user No action. (Monitor if the event unsuccessfully attempted to log persists.) into ShoreTel Director.
Chapter A: Event Codes A.9 ID Port Mapper Port Mapper Severity Level Message Cause Action 700 Information service starting. Version: The Port Mapper service has started. No action. 701 Information service stopping. The Port Mapper service has stopped. No action. 702 Error Can’t bind socket; port in use. The preferred port for the RPC Portmapper (111) is already in use.
Trigger Server Chapter A: Event Codes A.10 Trigger Server ID Severity Level Message Cause Action 800 Information service starting. Version: . The Trigger Server has started. No action. 801 Information service stopping. The Trigger Server has stopped. No action. 805 Error The notification server has lost connectivity with a notification client. This may indicate a network outage or unexpected client behavior.
Chapter A: Event Codes Distributed Routing Service (DRS) A.11 Distributed Routing Service (DRS) ID Severity Level 3100 Information The Distributed Routing Service The specified version of (Version %1) has started DRS has started. successfully. No action. 3101 Information The Distributed Routing Service DRS has stopped. has been stopped. No action. 3108 Information The Distributed Routing Service DRS has re-established reconnected to this switch: communications with the %n%1 specified switch.
Kadota Utility Chapter A: Event Codes A.12 Kadota Utility ID Severity Level 1400 Information service The specified version of starting. Version: No action. 1401 Information service The Kadota Utility has stopping. stopped. No action.
Chapter A: Event Codes Call Accounting A.13 Call Accounting ID 2000 2008 Severity Level Warning Information Message Cause Action TmsCdr records an attempt to archive an entry from table
of to that of with a duplicate primary key. It might be caused by a manual manipulation between CDR.mdb and its backup version. During archiving, the call Remove or replace the CDR archive accounting service database files.Workgroup Server Chapter A: Event Codes A.14 Workgroup Server ID Severity Level 1600 Information WorkgroupServer Started. The workgroup server has started. No action. 1604 Information WorkgroupServer Stopping. The workgroup server is stopping. No action if server was stopped intentionally. Message Cause Action Otherwise, review the WG*.log and SC*.log to identify reason for stoppage.
Chapter A: Event Codes CSIS A.15 CSIS ID Severity Level 1898 Information CSIS Web Services starting. No action. 1899 Error CSIS Web Services failed to start (). CSIS Web services failed to Contact ShoreTel Customer Support and start. be prepared to provide the CSIS log for (The embedded error code is review. Message Cause Action a Microsoft error code.) 2400 Information CSIS Web Services stopping. CSIS Web services are No action. stopping. (Occurs when web services are stopped.
IP Phone Console Server (IPCS) Chapter A: Event Codes A.16 IP Phone Console Server (IPCS) ID Severity Level 2700 Information ShoreWare IPCS Server started. The IPCS Server has started. No action. 2701 Error Handler not installed. The service was not installed properly. Re-install the service. 2702 Information The ShoreWare IPCS Server Stopped. The IPCS Server has stopped. No action. 2703 Information Bad Service Request. The service is not running. Re-install the service.
Chapter A: Event Codes IP Phone Display Server (IPDS) A.17 IP Phone Display Server (IPDS) ID Severity Level Message Cause Action 2800 Information The ShoreTel IP Phone Display Service (Version x.x.xxxx.x) has started successfully. The IPDS service has started. No action. 2801 Information The ShoreTel IP Phone Display Service has been stopped. The IPDS service has been stopped. No action. 2802 Error The ShoreTel IP Phone Display Service (Version x.x.xxxx.
IP Phone Display Server (IPDS) ID Severity Level Chapter A: Event Codes Message Cause Action 2809 Information The phone display was reinitialized because of an administrative request: Port ID: . An administrator has reset the display on the phone configured for the specified port. 2810 Information All phone displays were reinitialized because of an administrative request. An administrator has reset No action. the display on all IP phones.
Chapter A: Event Codes ID 2816 Severity Level Error IP Phone Display Server (IPDS) Message Cause Action The IP Phone display service is unable to connect to the ShoreTel database. It will continue to retry once every minute. This only happens 30 Unless the error is recovered from (see seconds after a 2815 error, error 2817), this should generate a support in the event that the retry for call. 2815 failed.
IP Phone Display Server (IPDS) 182 Chapter A: Event Codes
A P P E N D I X B DCOM Permissions B.1 Introduction ShoreTel systems have one HQ server and multiple remote servers. Applications running on remote servers access data service components residing on the HQ server through DCOM. DCOM permissions are configured by the Installer when the servers are installed and by the SP1Repair command line utility. The following service logon accounts are available in Windows.
Editing DCOM Permissions B.2.1 Chapter B: DCOM Permissions My Computer Properties Open the My Computer Properties panel by selecting MMC -> Component Services -> Computers -> My Computer -> Properties. Figure B-2 My Computer Properties window – Default Properties panel Step 1 Open the Default Properties panel (Figure B-2). Select Enable DCOM. Step 2 Open the COM Security panel. Step a Click Edit Default in the Access Permissions section.
Chapter B: DCOM Permissions Figure B-4 • • B.2.
Editing DCOM Permissions Figure B-6 • • Chapter B: DCOM Permissions Launch Permission window (TriggerServer) ANONYMOUS LOGON: Local Launch – no selection; Remote Launch – no selection; Local Activation – allow; Remote Activation – allow SYSTEM: Local Launch – allow; Remote Launch – allow Local Activation – allow; Remote Activation – allow Return to the TriggerServer Properties: Security panel by clicking OK. Step b Click Edit in the Configuration Permissions section.
Chapter B: DCOM Permissions • • • Editing DCOM Permissions SYSTEM GROUP: Full Control – allow; Read – allow CREATOR OWNER: Full Control – no selection; Read – no selection other Users: Full Control – no selection; Read – allow Return to the TriggerServer Properties window by clicking OK. Step 4 Open the Identity panel (Figure B-8). Figure B-8 TriggerServer Properties window – Identity panel Select The system account (services only). B.2.
Editing DCOM Permissions Figure B-10 Chapter B: DCOM Permissions Launch Permission panel (Kadota Utility) Select the following permissions, as shown in Figure B-10.
Chapter B: DCOM Permissions Editing DCOM Permissions Select the following permissions, as shown in Figure B-11. • • • • Administrators group: Full Control – allow; Read – allow CREATOR OWNER: Full Control – no selection; Read – no selection SYSTEM GROUP: Full Control – allow; Read – allow other User Groups: Full Control – no selection; Read – allow Return to the KadotaUtil Properties window by clicking OK. Step 4 Open the Identity panel. (Figure B-12). Select The system account (services only).
Editing DCOM Permissions Chapter B: DCOM Permissions Step 3 Open the Security panel (Figure B-13). Step a Click Edit in the Launch and Activation Permissions section. Select the following permissions, as shown in Figure B-14.
Chapter B: DCOM Permissions Editing DCOM Permissions Select the following permissions, as shown in Figure B-15. • • • • Administrators: Full Control – allow; Read – allow CREATOR OWNER: Full Control – no selection; Read – no selection SYSTEM GROUP: Full Control – allow; Read – allow other Users: Full Control – no selection; Read – allow Return to the TMSManager2 Properties window by clicking OK. Step 4 Open the Identity panel (Figure B-16).
Editing DCOM Permissions Chapter B: DCOM Permissions Step 3 Open the Security panel (Figure B-17). Step a Click Edit in the Launch and Activation Permissions section. Select the following permissions, as shown in Figure B-18.
Chapter B: DCOM Permissions Figure B-19 ShoreTel Maintenance Guide Editing DCOM Permissions ZinManager Properties panels – Identity 193
Editing DCOM Permissions 194 Chapter B: DCOM Permissions
C H A P T E R C ShoreGear Switches This appendix describes the ShoreGear voice switches. Switch model numbers are located on the rear panel, as shown in Figure C-1. Figure C-1 C.1 Switch Model Number Label Switch Models ShoreGear models are classified into three switch families, based on chassis type: • • • 1-U Half Width Switches 1-U Full Width Switches IPBX Switches The following is a brief description of each switch family. C.1.
Switch Models • • • • • • C.1.2 Chapter C: ShoreGear Switches ShoreGear 90BRI (SG 90BRI) ShoreGear 220T1 (SG 220T1) ShoreGear 220T1A (SG 220T1A) ShoreGear T1k (SG T1k) ShoreGear 220E1 (SG 220E1) ShoreGear E1k (SG E1k) ShoreGear Voicemail Model Voice Switches Voicemail Model Switches are ShoreGear switches that provide voicemail services and access to auto attendant menus for extensions hosted by the switch.
Chapter C: ShoreGear Switches Switch Models Compact Flash Memory Voicemail Model switches store voicemail and Auto Attendant files on compact flash.
Switch Models • • • 198 Chapter C: ShoreGear Switches ShoreGear 24 (IPBX 24) Voice Switch (2 RU) ShoreGear T1 (IPBX T1) Voice Switch (1.5 RU) ShoreGear E1 (IPBX E1) Voice Switch (1.
Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width Switches C.2 Specifications – SG 1-U Half-Width Switches C.2.1 ShoreGear 90 Voice Switch The following sections describe ShoreGear 90 resource capacity, LED behavior, and connectors. The ShoreGear 90 is not supported in installations outside the U.S. and Canada. Figure C-2 displays the ShoreGear 90 front plate.
Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches — 2 flashes—The switch failed its internal self-test. This indicates a hardware failure. Replace the unit and submit a Return Material Authorization (RMA) to ShoreTel, Inc. — 3 flashes—Booting via FTP. Flash memory might be corrupted. Go to the Quick Look page to ensure that the system is running properly. — 4 flashes—The IP address is unavailable.
Chapter C: ShoreGear Switches C.2.1.3 Specifications – SG 1-U Half-Width Switches • Status LED (Green) — When on steady, no ports are handling active calls. — When flashing fast, at least one port is handling an active call. • Status LED (Yellow) — When on steady, no ports are handling active calls and at least one port is out of service. — When flashing slow, the switch is not connected (or has lost connection) to a ShoreTel server.
Specifications – SG 1-U Half-Width Switches Port Ring Type Pin # – Tip Cable Color Pin # Cable Color 18 Green/Yellow 43 Yellow/Green 19 Brown/Yellow 44 Yellow/Brown 20 Slate/Yellow 45 Yellow/Slate 21 Blue/Violet 46 Violet/Blue 22 Orange/Violet 47 Violet/Orange 23 Green/Violet 48 Violet/Green – 24 Brown/Violet 49 Violet/Brown – 25 Slate/Violet 50 Violet/Slate 10 Extension - DID – 11 Extension - DID – 12 Extension - DID Table C-1 C.2.
Chapter C: ShoreGear Switches C.2.2.2 Specifications – SG 1-U Half-Width Switches LED Descriptions Power LED The ShoreGear 90BRI has one power LED, which indicates the following: • On: The switch is operating normally. • Off: The switch has no power. • Flashing — 2 flashes—The switch failed its internal self-test. This indicates a hardware failure; replace the unit and submit a Return Material Authorization (RMA) to ShoreTel, Inc. — 3 flashes—Booting via FTP. Flash memory might be corrupted.
Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches This LED is not directly related to any switch’s individual network activity. For example, if three switches are connected to the same hub and one switch’s Traffic LED shows activity, the other switches will indicate the same activity. • 100M — When green, the switch is connected to a 100BaseT network. — When off, the switch is connected to a 10BaseT network.
Chapter C: ShoreGear Switches Port Ring Type Pin # Cable Color Tip Pin # Cable Color – 1 Blue/White 26 White/Blue – 2 Orange/White 27 White/Orange – 3 Green/White 28 White/Green – 4 Brown/White 29 White/Brown – 5 Slate/White 30 White/Slate – 6 Blue/Red 31 Red/Blue – 7 Orange/Red 32 Red/Orange – 8 Green/Red 33 Red/Green – 9 Brown/Red 34 Red/Brown – 10 Slate/Red 35 Red/Slate – 11 Blue/Black 36 Black/Blue – 12 Orange/Black 37 Black/Orange – 1
Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches Audio Input Port (music on hold) Status LED Network LEDs LAN 1 Connector Power LED Network LEDs LAN 2 Connector Default Switch RS-232C Maintentance Port RJ-21X Telco Port Audio Output Port (night bell) Figure C-4 • C.2.3.
Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width Switches the switch receives a response that provides a different IP address, it reboots using the new IP address. If the switch receives a response that matches the IP address stored in nonvolatile memory, it continues operation, and the power LED stops flashing. If the problem persists, check the BOOTP/DHCP server and network configuration.
Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches 1 RJ-21X male connector for mass termination of the telephone/trunk ports — Power Failure Transfer Unit: Trunk Port 1 to Extension Port 12 — Backup Operator: Extension Port 12 • ShoreGear 50 RJ-21X Telephone and Trunk Connector Table C-3 lists the RJ-21X Ring and Tip pin numbers for the SG 50 Port 1 Ring Type Pin # Trunk Pin # Cable Color 1 Blue/White 26 White/Blue 2 Orange/White 27 White/Orange 3 Green/White 28
Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width Switches Audio Input Port (music on hold) Status LED Network LEDs LAN 1 Connector Power LED Network LEDs LAN 2 Connector Default Switch RS-232C Maintentance Port RJ-21X Telco Port Audio Output Port (night bell) Figure C-5 ShoreGear 30 Front Plate — Ports 1-2: Two Loop Start Trunks — Ports 11-12: Two Extensions or DID Trunks. A single command configures all ports as either Extensions or DID trunks.
Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches /tsk/vxworks. If you are using a DHCP server that supports options 66 and 67, set option 66 to the ShoreWare server’s IP address, and set option 67 to /tsk/ vxworks. — 6 flashes—Using a previously stored IP address. A BOOTP/DHCP transaction was attempted, but the BOOTP/DHCP server did not respond. The switch continues to use the IP address stored in nonvolatile memory until it receives a valid response.
Chapter C: ShoreGear Switches C.2.4.3 Specifications – SG 1-U Half-Width Switches ShoreGear 30 Connectors The ShoreGear 30 voice switch contains the following components: 1 3.5 mm mono connector for audio input (music on hold) 1 3.
Specifications – SG 1-U Half-Width Switches C.2.5 Chapter C: ShoreGear Switches ShoreGear 30BRI Voice Switch The following sections describe ShoreGear 30BRI resource capacity, LED behavior, and connectors. Figure C-6 displays the ShoreGear 30BRI front plate. Audio Input Port (music on hold) Status LED BRI Port RS-232C Maintentance Port Default Switch Power LED Network LEDs Network LEDs LAN Connectors Audio Output Port (night bell) Figure C-6 C.2.5.
Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width Switches — 4 flashes—The IP address is unavailable. DHCP and BOOTP did not respond to the IP address request, and the IP address is not available in nonvolatile memory to continue boot process. The switch will automatically reboot in five seconds and try again. Check the BOOTP/DHCP server and the network configuration to ensure that the voice switch is receiving a valid IP address. — 5 flashes—The operating system is not available.
Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches — When on steady, no ports are handling active calls and at least one port is out of service. — When flashing slow (1 sec. on/off), the switch is not connected (or has lost connection) to a ShoreTel server. — When flashing fast (100 msec on/off), at least one port is handling an active call and at least one port is out of service. • Off: No ports are assigned. BRI LED Each BRI connector has two LEDs to indicate port activity.
Chapter C: ShoreGear Switches Port Specifications – SG 1-U Half-Width Switches Ring Type Pin # Cable Color Pin # Cable Color – 14 Brown/Black 39 Black/Brown – 15 Slate/Black 40 Black/Slate – 16 Blue/Yellow 41 Yellow/Blue 17 Orange/Yellow 42 Yellow/Orange 18 Green/Yellow 43 Yellow/Green 19 Brown/Yellow 44 Yellow/Brown 20 Slate/Yellow 45 Yellow/Slate 21 Blue/Violet 46 Violet/Blue 22 Orange/Violet 47 Violet/Orange 23 Green/Violet 48 Violet/Green – 24 Brown/
Specifications – SG 1-U Half-Width Switches C.2.6.2 Chapter C: ShoreGear Switches LED Descriptions Power LED The ShoreGear 220T1 has one power LED, which indicates the following: • On: The switch is operating normally. • Off: The switch has no power. • Flashing — 2 flashes—The switch failed its internal self-test. This indicates a hardware failure; replace the unit and submit a Return Material Authorization (RMA) to ShoreTel, Inc. — 3 flashes—Booting via FTP. Flash memory might be corrupted.
Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width Switches This LED is not directly related to any switch’s individual network activity. For example, if three switches are connected to the same hub and one switch’s Traffic LED shows activity, the other switches will indicate the same activity. • 100M — When green, the switch is connected to a 100BaseT network. — When off, the switch is connected to a 10BaseT network.
Specifications – SG 1-U Half-Width Switches • • • • • • C.2.7 Chapter C: ShoreGear Switches 1 3.5 mm mono connector for audio input (music on hold) 1 3.5 mm mono connector for audio output (overhead paging and night bell) 1 DB-9 female connector for maintenance 2 RJ-45 connectors for the LAN interface 1 RJ-45 T1 telco port 1 RJ-45 T1 monitor port for connecting test equipment ShoreGear 220T1A Voice Switch The following sections describe ShoreGear 220T1A resource capacity, LED behavior, and connectors.
Chapter C: ShoreGear Switches C.2.7.2 Specifications – SG 1-U Half-Width Switches LED Descriptions Power LED The ShoreGear 220T1A has one power LED, which indicates the following: • On: The switch is operating normally. • Off: The switch has no power. • Flashing — 2 flashes—The switch failed its internal self-test. This indicates a hardware failure; replace the unit and submit a Return Material Authorization (RMA) to ShoreTel, Inc. — 3 flashes—Booting via FTP. Flash memory might be corrupted.
Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches This LED is not directly related to any switch’s individual network activity. For example, if three switches are connected to the same hub and one switch’s Traffic LED shows activity, the other switches will indicate the same activity. • 100M — When green, the switch is connected to a 100BaseT network. — When off, the switch is connected to a 10BaseT network.
Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width Switches 1 3.5 mm mono connector for audio input (music on hold) 1 3.
Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches Audio Input Port (music on hold) Status LED Network LEDs LAN 1 Connector E1 LEDs Telco Port Default Switch Power LED Network LEDs Audio Output Port (night bell) Figure C-9 C.2.8.1 RS-232C Maintentance Port LAN 2 Connector Monitor Port ShoreGear-220E1 Front Plate Switch Capacity • Digital Circuit Resources: 30 channels maximum — One E1 circuit, 30 channels per circuit C.2.8.
Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width Switches set option 66 to the ShoreWare server’s IP address, and set option 67 to /tsk/ vxworks. — 6 flashes—Using a previously stored IP address. A BOOTP/DHCP transaction was attempted, but the BOOTP/DHCP server did not respond. The switch continues to use the IP address stored in nonvolatile memory until it receives a valid response.
Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches Monitor and Telco LEDs The Monitor and Telco LEDs indicate line coding, network framing, and loopback status. These LEDs are color coded—green, yellow, and red. The Monitor and Telco LED descriptions follow. Telco and Monitor LED alarms and errors are logged as switch events in ShoreWare Director’s event log. C.2.8.3 • Line Coding: This LED indicates line coding status, as follows: — When green, the line coding signal is good.
Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width Switches Audio Input Port (music on hold) Status LED Network LEDs LAN 1 Connector T1 LEDs Telco Port Default Switch Power LED Audio Output Port (night bell) Figure C-10 C.2.9.2 RS-232C Maintentance Port LAN 2 Connector Network LEDs Monitor Port ShoreGear T1k Front Plate LED Descriptions Power LED The ShoreGear T1k has one power LED, which indicates the following: • On: The switch is operating normally.
Specifications – SG 1-U Half-Width Switches Chapter C: ShoreGear Switches flashing. If the problem persists, check the BOOTP/DHCP server and network configuration. Network LEDs The ShoreGear T1k network LEDs (LAN1 and LAN2) indicate the speed at which the switch is communicating with the network and whether there is network activity. When both LAN connectors are connected into a redundant network configuration, one network port is active while the other is in standby mode.
Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width Switches — When red, a loss of signal (LOS) has occurred. — When flashing red, loopback is active (local or CO). — When off, the switch has no power. • C.2.9.3 Framing: This LED indicates network framing status, as follows: — When green, the T1/E1 signal is in frame; the signal is synchronized. — When yellow, a yellow alarm has been received from the Central Office. — When flashing yellow, the frame-bit error rate has exceeded its limits.
Specifications – SG 1-U Half-Width Switches • Chapter C: ShoreGear Switches Maximum IP Phone Resources: None C.2.10.2 LED Descriptions Power LED The ShoreGear E1k has one power LED, which indicates the following: • On: The switch is operating normally. • Off: The switch has no power. • Flashing — 2 flashes—The switch failed its internal self-test. This indicates a hardware failure; replace the unit and submit a Return Material Authorization (RMA) to ShoreTel, Inc. — 3 flashes—Booting via FTP.
Chapter C: ShoreGear Switches Specifications – SG 1-U Half-Width Switches This LED is not directly related to any switch’s individual network activity. For example, if three switches are connected to the same hub and one switch’s Traffic LED shows activity, the other switches will indicate the same activity. • 100M — When green, the switch is connected to a 100BaseT network. — When off, the switch is connected to a 10BaseT network.
Specifications – SG 1-U Half-Width Switches • • • • • • 230 Chapter C: ShoreGear Switches 1 3.5 mm mono connector for audio input (music on hold) 1 3.
Chapter C: ShoreGear Switches Specifications – SG Voice Model Switches C.3 Specifications – SG Voice Model Switches C.3.1 ShoreGear 90V Voice Switch The following sections describe ShoreGear 90V resource capacity, LED behavior, and connectors. The ShoreGear 90V is not supported in installations outside the U.S. and Canada. Figure C-12 displays the ShoreGear 90V front plate.
Specifications – SG Voice Model Switches Chapter C: ShoreGear Switches — 3 flashes—Booting via FTP. Flash memory might be corrupted. Go to the Quick Look page to ensure that the system is running properly. — 4 flashes—The IP address is unavailable. DHCP and BOOTP did not respond to the IP address request, and the IP address is not available in nonvolatile memory to continue boot process. The switch will automatically reboot in five seconds and try again.
Chapter C: ShoreGear Switches C.3.1.3 Specifications – SG Voice Model Switches • Status LED (Yellow) — When on steady, no ports are handling active calls and at least one port is out of service. — When flashing slow, the switch is not connected (or has lost connection) to a ShoreTel server. — When flashing fast, at least one port is handling an active call and at least one port is out of service. • Off: No ports are assigned.
Specifications – SG Voice Model Switches Chapter C: ShoreGear Switches Ring Port 11 Type Pin # Extension - DID Cable Color Pin # Cable Color 21 Blue/Violet 46 Violet/Blue 22 Orange/Violet 47 Violet/Orange 23 Green/Violet 48 Violet/Green – 24 Brown/Violet 49 Violet/Brown – 25 Slate/Violet 50 Violet/Slate – 12 Extension - DID Table C-7 C.3.
Chapter C: ShoreGear Switches • On: The switch is operating normally. • Off: The switch has no power. • Flashing Specifications – SG Voice Model Switches — 2 flashes—The switch failed its internal self-test. This indicates a hardware failure; replace the unit and submit a Return Material Authorization (RMA) to ShoreTel, Inc. — 3 flashes—Booting via FTP. Flash memory might be corrupted. Go to the Quick Look page to ensure that the system is running properly. — 4 flashes—The IP address is unavailable.
Specifications – SG Voice Model Switches Chapter C: ShoreGear Switches Status LED The ShoreGear 90BRIV has one status LED to provide general information about the ports. The color and blink pattern of the LED indicate the port function: • Status LED (Green) — When on steady, no ports are handling active calls. — When flashing fast (100 msec on/off), at least one port is handling an active call.
Chapter C: ShoreGear Switches Port Specifications – SG Voice Model Switches Ring Type Pin # Cable Color Pin # Cable Color – 7 Orange/Red 32 Red/Orange – 8 Green/Red 33 Red/Green – 9 Brown/Red 34 Red/Brown – 10 Slate/Red 35 Red/Slate – 11 Blue/Black 36 Black/Blue – 12 Orange/Black 37 Black/Orange – 13 Green/Black 38 Black/Green – 14 Brown/Black 39 Black/Brown – 15 Slate/Black 40 Black/Slate – 16 Blue/Yellow 41 Yellow/Blue 17 Orange/Yellow 42 Yello
Specifications – SG Voice Model Switches C.3.3.1 Chapter C: ShoreGear Switches Switch Capacity • Analog Circuit Resources — Ports 1-4: Four Loop Start Trunks — Ports 11-12: Two Extensions or DID Trunks. A single command configures all ports as either Extensions or DID trunks. — Power Failure Transfer Unit: Trunk Port 1 to Extension Port 12 C.3.3.
Chapter C: ShoreGear Switches Specifications – SG Voice Model Switches Network LEDs The ShoreGear 50V network LEDs (LAN1 and LAN2) indicate the speed at which the switch is communicating with the network and whether there is network activity. When both LAN connectors are connected into a redundant network configuration, one network port is active while the other is in standby mode. If one LAN connection fails, the switch activates the other port.
Specifications – SG Voice Model Switches Port 1 Ring Type Pin # Trunk Cable Color Tip Pin # Cable Color 1 Blue/White 26 White/Blue 2 Orange/White 27 White/Orange 3 Green/White 28 White/Green 4 Brown/White 29 White/Brown 5 Slate/White 30 White/Slate 6 Blue/Red 31 Red/Blue 7 Orange/Red 32 Red/Orange – 8 Green/Red 33 Red/Green – 9 Brown/Red 34 Red/Brown – 10 Slate/Red 35 Red/Slate – 11 Blue/Black 36 Black/Blue – 12 Orange/Black 37 Black/Orange – 13
Chapter C: ShoreGear Switches Specification – SG 1U Full Width Switches C.4 Specification – SG 1U Full Width Switches C.4.1 ShoreGear 120 Voice Switch The following sections describe ShoreGear 120 resource capacity, LED behavior, and connectors. The ShoreGear 120 is not supported in installations outside the U.S. and Canada. Figure C-15 displays the ShoreGear 120 front plate. The ShoreGear 120 is often referred to as the ShoreGear 120/24 (SG 120/24).
Specification – SG 1U Full Width Switches Chapter C: ShoreGear Switches — 3 flashes—Booting via FTP. Flash memory might be corrupted. Go to the Quick Look page to ensure that the system is running properly. — 4 flashes—The IP address is unavailable. DHCP and BOOTP did not respond to the IP address request, and the IP address is not available in nonvolatile memory to continue boot process. The switch will automatically reboot in five seconds and try again.
Chapter C: ShoreGear Switches Specification – SG 1U Full Width Switches Network LEDs The network LEDs (LAN1 and LAN2) indicate the speed at which the switch is communicating with the network and whether there is network activity. When both LAN connectors are connected into a redundant network configuration, one network port is active while the other is in standby mode. If one LAN connection fails, the switch activates the other port.
Specification – SG 1U Full Width Switches Port Chapter C: ShoreGear Switches Ring Type Pin # Pin # Cable Color 10 Extension 10 Slate/Red 35 Red/Slate 11 Extension 11 Blue/Black 36 Black/Blue 12 Extension 12 Orange/Black 37 Black/Orange 13 Extension 13 Green/Black 38 Black/Green 14 Extension 14 Brown/Black 39 Black/Brown 15 Extension 15 Slate/Black 40 Black/Slate 16 Extension 16 Blue/Yellow 41 Yellow/Blue 17 Extension 17 Orange/Yellow 42 Yellow/Orange 1
Chapter C: ShoreGear Switches Specification – SG 1U Full Width Switches — Ports 1-24 • C.4.2.2 Maximum IP Phone Resources: None LED Descriptions Power LED The ShoreGear 24A has one power LED, which indicates the following: • On: The switch is operating normally. • Off: The switch has no power. • Flashing — 2 flashes—The switch failed its internal self-test. This indicates a hardware failure; replace the unit and submit a Return Material Authorization (RMA) to ShoreTel, Inc.
Specification – SG 1U Full Width Switches Chapter C: ShoreGear Switches — When flashing with ring cadence, the telephone is ringing. — When flashing slowly, the telephone is off hook. — When flashing fast, the port is in use (call in progress). • Trunk Port LED (Yellow): — When on steady, the port is configured as a trunk port and the trunk is idle. — When flashing slowly, the trunk is off hook. — When flashing fast, the trunk is in use (call in progress).
Chapter C: ShoreGear Switches Port Specification – SG 1U Full Width Switches Pin # Cable Color Tip Pin # Cable Color 1 Extension 1 Blue/White 26 White/Blue 2 Extension 2 Orange/White 27 White/Orange 3 Extension 3 Green/White 28 White/Green 4 Extension 4 Brown/White 29 White/Brown 5 Extension 5 Slate/White 30 White/Slate 6 Extension 6 Blue/Red 31 Red/Blue 7 Extension 7 Orange/Red 32 Red/Orange 8 Extension 8 Green/Red 33 Red/Green 9 Extension 9 Brown/R
Specification – SG 1U Full Width Switches Chapter C: ShoreGear Switches Audio Input Port (music on hold) Power LED Analog Phone RJ-11 Network LEDs ShoreGear- 60/12 Default Switch LAN Connectors RS-232C Maintentance Port Audio Output Port (night bell) Figure C-17 RJ-21X Telco Port Switch Port LEDs ShoreGear 60 Front Plate — Ports 1-12 • Maximum IP Phone Resources: 60 devices — Analog Port Reallocation: 60 C.4.3.
Chapter C: ShoreGear Switches Specification – SG 1U Full Width Switches the new IP address. If the switch receives a response that matches the IP address stored in nonvolatile memory, it continues operation, and the power LED stops flashing. If the problem persists, check the BOOTP/DHCP server and network configuration. Switch Port LEDs The ShoreGear 60 has 12 telephone/trunk port LEDs. The color of the LED indicates the port function: — Green when the port is a telephone port.
Specification – SG 1U Full Width Switches C.4.3.3 Chapter C: ShoreGear Switches ShoreGear 60 Connectors ShoreGear 60 voice switch contains the following components: 1 3.5 mm mono connector for audio input (music on hold) 1 3.
Chapter C: ShoreGear Switches C.4.3.4 Specification – SG 1U Full Width Switches ShoreGear 40 Voice Switch The following sections describe ShoreGear 40 resource capacity, LED behavior, and connectors. The ShoreGear 40 is not supported in installations outside the U.S. and Canada. Figure C-18 displays the ShoreGear 40 front plate.
Specification – SG 1U Full Width Switches Chapter C: ShoreGear Switches — 4 flashes—The IP address is unavailable. DHCP and BOOTP did not respond to the IP address request, and the IP address is not available in nonvolatile memory to continue boot process. The switch will automatically reboot in five seconds and try again. Check the BOOTP/DHCP server and the network configuration to ensure that the voice switch is receiving a valid IP address. — 5 flashes—The operating system is not available.
Chapter C: ShoreGear Switches Specification – SG 1U Full Width Switches When both LAN connectors are connected into a redundant network configuration, one network port is active while the other is in standby mode. If one LAN connection fails, the switch activates the other port. The network LED descriptions are as follows: • Link/Activity: When lit, this LED indicates that the switch is connected to an Ethernet network.
Specification – SG 1U Full Width Switches Port Ring Type Pin # Cable Color Tip Pin # Cable Color – 13 Green/Black 38 Black/Green – 14 Brown/Black 39 Black/Brown – 15 Slate/Black 40 Black/Slate – 16 Blue/Yellow 41 Yellow/Blue – 17 Orange/Yellow 42 Yellow/Orange – 18 Green/Yellow 43 Yellow/Green – 19 Brown/Yellow 44 Yellow/Brown – 20 Slate/Yellow 45 Yellow/Slate – 21 Blue/Violet 46 Violet/Blue – 22 Orange/Violet 47 Violet/Orange – 23 Green/Violet 48
Chapter C: ShoreGear Switches C.4.4.2 • Make Me Conference Resources: None • Maximum IP Phone Resources: None Specification – SG 1U Full Width Switches LED Descriptions Power LED The ShoreGear-T1 and ShoreGear E1 voice switches have one power LED, which indicates the following: • On: The switch is operating normally. • Off: The switch has no power. • Flashing — 2 flashes—The switch failed its internal self-test.
Specification – SG 1U Full Width Switches Chapter C: ShoreGear Switches — When off, the switch is connected to a 10BaseT network. Monitor and Telco LEDs The Monitor and Telco LEDs indicate line coding, network framing, and loopback status. These LEDs are color coded—green, yellow, and red. The Monitor and Telco LED descriptions follow. Telco and Monitor LED alarms and errors are logged as switch events in ShoreWare Director’s event log.
Chapter C: ShoreGear Switches Specification – IPBX Switches C.5 Specification – IPBX Switches C.5.1 IPBX-24 Voice Switch The IPBX-24 (Figure C-20) supports 24 analog ports in a combination of no more then 8 standard trunk ports and 16 analog telephone ports, up to 24. The IPBX-24 interfaces to standard analog trunks using loop start or wink start signaling, as well as to standard analog telephones, including CLASS feature phones with Caller ID Name and Number, and Message Waiting.
Specification – IPBX Switches Chapter C: ShoreGear Switches — 5 flashes—The operating system is not available. The switch is booting from FTP but cannot find the boot files. It automatically reboots in five seconds. You can use BOOTP or DHCP to tell the switch where the files are. If you are using BOOTP, set the BOOTP server to the IP address of the ShoreWare server, and set the boot file to /ts24/vxworks.
Chapter C: ShoreGear Switches Specification – IPBX Switches — When flashing, network activity is detected. — When on (not flashing), heavy network activity is detected. — When off, network activity is not detected. This LED is not directly related to any particular switch’s individual network activity. For example, if you have three switches that are connected to the same hub, and one switch’s Traffic LED shows activity, the other switches will indicate the same. C.5.1.
Specification – IPBX Switches Port Chapter C: ShoreGear Switches Type Pin # Cable Color Tip Pin # Cable Color 21 Extension 21 Blue/Violet 46 Violet/Blue 22 Extension 22 Orange/Violet 47 Violet/Orange 23 Extension 23 Green/Violet 48 Violet/Green 24 Extension 24 Brown/Violet 49 Violet/Brown 25 Slate/Violet 50 Violet/Slate – Table C-14 C.5.
Chapter C: ShoreGear Switches Specification – IPBX Switches — 6 flashes—Using a previously stored IP address. A BOOTP/DHCP transaction was attempted, but the BOOTP/DHCP server did not respond. The switch continues to use the IP address stored in nonvolatile memory until it receives a valid response. If the switch receives a response that provides a different IP address, it reboots using the new IP address.
Specification – IPBX Switches C.5.2.
