User guide

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• Outbound to an external emergency number (such as 911) – the
emergency identification or a CESID number of that user will be sent.
For more information about Bridged Call Appearances, see your system
administrator. The system administrator can configure your bridged call
appearances to deliver Caller ID on inbound call, display Caller ID on active
calls, as well as turn on, turn off or delay the ringing on inbound calls.
Silent Monitor / Barge In
With the appropriate permissions (set by your system administrator for both
your phone and the target phone), you can listen to a call without being heard,
or join a call as a fully conferenced participant (“barge in”).
• To silently monitor a call, dial , then the extension on which
the call is active.
• To barge in on a call, dial , then the extension on which the
call is active.
NOTE If you use the Silent Monitor and Barge In features often, you should
have your system administrator configure a custom key to provide
one-button operation. See “Programming Your Custom Buttons” on
page 29 for more information.
Extension Monitoring
A monitored extension is a custom key (set by your system administrator) that
helps you manage incoming calls for that extension. It also serves as a shortcut
when performing one of the following functions: dialing that extension,
transfer, conference, call parking, call pickup and intercom to that extension.
Additionally, you can see when the monitored extension has unheard
messages by the icon.
The ShoreTel 560/560g phone displays icons in the monitored extension's
label area to help you determine the operational status of the monitored
extension.