User guide

Changing the Agent State

If you are a member of a workgroup and you need to log in to the workgroup

at the start of your day, or log out to take a break, you can change your agent

state via the IP 560/560g interface.

Note that the Agent State option is only available if your PCM client type is

one of the following: Workgroup Agent, Workgroup Supervisor, or Operator.

To change the agent state on your IP 560/560g phone, follow the procedure

below:

Step 1 Press the Options button , followed by your password

and then .

Step 2 Scroll through the available functions until you reach

5. Agent State, or press 5 on your keypad to highlight this

option, and then press the Edit soft key.

NOTE If the option is not available and you need access, contact your

system administrator to request a change to your client type.

Step 3 Available options for agents are LoggedIn and LoggedOut,

and available options for supervisors are Logged In, Logged

Out, and Wrap-Up. Scroll to the desired option (see below)

and press the Edit soft key.

Step 4 Press the Done soft key.

Options

Asterisk

indicates

that this is

the current

mode.