User guide

Answering Calls

Ring tones, the blinking Incoming Call Icon, and the flashing red LED light in

the top right-most corner of your phone all identify an incoming call on your

phone. A double ring signals an internal call, while a single ring signals an

external call. On ShoreTel 560/560g phones, the call key also blinks green.

If the information is available, the caller’s name, number, and the incoming

call icon appear on your display, as shown in the figure below. (The caller's

name may be abbreviated to fit on one line.)

To answer the call, do one of the following:

Using the Handset

To answer a call, pick up the handset when the phone rings.

To end a call, hang up the handset.

Using the Speakerphone

To answer a call, press the Speakerphone button . The LED in the button

lights green.

To end a call, press the Speakerphone button again.

1. This behavior does not occur with IP530 phones, which lack LEDs in the

custom keys.

Incoming

call icon

Soft key

functions

Call duration

Caller’s name or

phone number

Caller’s

extension

Trunk information

This will be the DNIS

(if applicable).

Otherwise, it is the

trunk group name and

trunk name.

Dialed

Workgroup

name.