Specifications
8
PHONE OPERATION
About Your Custom Keys
Your custom keys can be configured based on the way you use your phone.
Call - The default function of a custom key is a call key, which shows the
status of any incoming or outgoing calls from extensions you are not
monitoring. At least one key on your phone must be configured this way, but
your administrator can set a higher minimum in Director's User's Personal
Options page. The label for this kind of key is blank except for the icon that
corresponds to the current status of that call line (see page 7 for full list of
icons). Press the key to:
• Activate the speakerphone when the phone is idle; the custom key on a
ShoreTel 560 lights steady green to indicate an active call.
• Put the caller on hold when you are on a call (you can't accidentally hang
up on a call); the key on a ShoreTel 560 blinks green.
The key on a ShoreTel 560 blinks orange when a call is coming in.
Monitored Extension - Your administrator may have configured some
keys to let you monitor other extensions in Director's User's Personal Options
page. A monitored extension shows the extension number or name in the
label area along with the current status of the extension. For more
information, see “The Basics of Extension Monitoring” on page 16.
Speed Dial - Your administrator may have configured some keys to act
as speed dials, or may have given you permission to do so (by freeing one or
more custom keys in Director's User's Personal Options page). The number of
the speed dial is located next to the speed dial icon in the label area. Press this
key once to dial the extension.
Speed dial keys also provide a shortcut for such functions as transfer,
conference, park, and intercom. See those sections in this book for more
information.
For more information on speed dialing, including configuring custom keys
and numbers on the keypad as speed dials, see “Speed Dialing” on page 11.
Placing Calls Off and On Hook
To place an internal call, pick up the handset, or press or , or
press a call key and dial the extension. If the phone is on hook, you can also
just dial the extension on the keypad and press the Dial soft key.